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The “USB storage unexpectedly removed” message appears on the status bar of my mobile device.
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In order to use the Samsung Portable SSD Software, permission to access the USB device is required. This message appears when the access permission is removed from the mobile device. When you launch the mobile Samsung Portable SSD app, you can use the T7 Touch normally again....
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When I connect the T7 Touch while playing an audio file on my mobile device, it stops playing the file. |
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Since the Mobile File Manager‘s first priority is to operate the T7 Touch, your mobile device may stop playing audio files when the priority changes. Therefore, finish operating the T7 Touch first and then play audio files....
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I checked the file copy message on the status bar on my mobile device and then reconnected the OTG cable, but I cannot open the copied file.
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Please do not remove the OTG cable immediately after copying files. It is recommended that you use the Unmount USB storage option to remove and reconnect the OTG cable safely. Note that compatibility is not guaranteed when you use an OTG adapter....
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When two or more T7 Touchs are connected, the mobile Samsung Portable SSD app does not seem to recognize them. |
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It is the policy of the Samsung Portable SSD app that it should support only one T7 Touch....
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When I connect my T7 Touch while using certain security programs on my mobile device, the OS stops working.
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The T7 Touch may not be compatible with certain security programs installed on mobile devices. Samsung does not guarantee compatibility with such security programs. If the OS of your mobile device stops working, restart the mobile device or contact the device‘s manufacturer. (If you use KNOX as you...
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I cannot launch the mobile Samsung Portable SSD app. |
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The Samsung Portable SSD app will operate correctly on Android 5.1 (Lollipop) or later. Although it is supported on Android 5.1 or older versions, correct operation cannot be guaranteed. Therefore, it is recommended that you use Android 5.1 or later.The T7 Touch was developed for use with Windows O...
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