Support Center > Knowledge base> Category: General Questions
Category: General Questions
37 Articles
Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

1173 views
  Yes, tenants can set up automatic monthly payments. First, the landlord must set up a Rent Pay account. Once a Rent Pay account for the property address is approved tenants can set up and manage automatic payments through their Rent Perfect tenant account following these 3 easy steps: First, sig...
Orange arrow What questions are on the standard online application my applicants will fill out? Can I add additional questions?

1401 views
  Standard Required Questions To manage your rental application click "My Application" on the home screen of your Rent Perfect account. The most common questions found on most rental applications are already included on the application, such as personal identifying information, income details, resid...
Orange arrow What is considered a good credit score?

1649 views
  Credit scores are generated by considering all of the factors on a consumer's credit report including account balances, pay history, types of accounts, and more. 750+ Are considered excellent. A smaller percentage of the population has a credit score this high. 700+ Are considered good. Con...
Tagged: credit score


Orange arrow There are some things I want to change in the Standard lease template. How do I create my own custom lease template?

878 views
  A lease template is an outline that saves standard, pre-populated lease terms that typically stay the same for every lease. You will provide unique lease details such as dates, rent amount, and deposit amounts using the “Prepare Lease” option in your account once a tenant is approved. R...
Orange arrow How do I read a credit report?

1740 views
  READING A CREDIT REPORT CAN BE CONFUSING, SO LET'S START FROM THE TOP: 1. The Heading is at the very top right of the report. It contains the CreditBureau's information. The Credit Agency, their address, their phone number, andthe date the report was inquired upon. PERSONAL INFORMATION 2. The ne...
Orange arrow How much does Rent Perfect cost?

1719 views
  CLICK HERE TO SIGN UP WITH OUR SPECIAL OFFER...
Tagged: price, cost, who pays, pays


Orange arrow How do I prepare a lease agreement for a tenant?

5021 views
  How to Prepare a Rent Perfect Lease Agreement To get started: 1. Add the property address to your account. 2. Invite the tenant to complete the online application. Now you are ready to prepare a lease: Step 1: Prepare a preview copy of the lease. Click "Prepare Lease" on ...
Orange arrow What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?

1172 views
  In order to use ISC Connect, a valid Social Security number is required. If someone does not have a Social Security number, they will not have a credit report. Similarly, they will also be unable to complete the identity authentication that is required to use the system, as the security questions a...
Orange arrow How do I create login information for my sales agents? What settings can I control for the authorized sales agents I add into my account?

868 views
  To input additional logins to your online account, click on the “Property Information” tab. Click open details for “Authorized Sales agents” and click, “add agent.” You will be required to enter their name and e-mail address, create a username and password and ...
Orange arrow Can I view a sample copy of the final background report?

935 views
  Here at ISC we are more than just some instant "name, DOB" search...we have a team of Licensed Private Investigators! You'll get the same old instant criminal report you're used to getting (which are notorious for missing criminal and eviction records by the way), but we don't stop there! A privat...
Orange arrow What are the processing fees for online rent payments?

988 views
  Applying for a Rent Pay account is easy and free! There is a small processing fee for the tenant....
Orange arrow Do you offer skip tracing? How can I track down and collect money owed from a previous tenant?

673 views
  Over the last 20 years as an investigator, I have seen thousands of cases where a landlord, acting purely on principle, has lost a great deal of money chasing a tenant who recently skipped out on rent or was evicted. These landlords desperately come to our firm to see what step they need to take to...
Orange arrow Should I be worried about an inquiry showing up on my credit report after I order my credit report through your system?

850 views
  With the Rent Perfect system applicants complete an online application and order their own credit and background reports, agreeing to share those reports with the landlord or agent they are applying with. Since they are ordering their own credit report this is considered a soft credit pull and will...
Orange arrow Why should I choose Rent Perfect for my screening?

912 views
  With hundreds of look-alike tenant screening companies to choose from, picking the one that's right for you can be confusing. Fortunately, like the Sesame Street song says, one of these things is not like the other. Here's how Rent Perfect is different from the rest (and best for your business). ...
Orange arrow Why is my credit card being declined?

1222 views
  These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need...

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