Support Center > Knowledge base> Category: General Questions
Category: General Questions
35 Articles
Orange arrow What are your business hours?

2079 views
  At Investigative Screening Company we use private investigators to search for court records all throughout the United States. Our need to contact courts all over the United States dictates that need to be open during the same hours as the courts we contact the most frequently. Business Hours are M...
Orange arrow What questions are on the standard online application my applicants will fill out? Can I add additional questions?

3313 views
  Standard Required Questions To manage your rental application click "My Application" on the home screen of your Rent Perfect account. The most common questions found on most rental applications are already included on the application, such as personal identifying information, income details, resid...
Orange arrow There are some things I want to change in the Standard lease template. How do I create my own custom lease template?

2887 views
  A lease template is an outline that saves standard, pre-populated lease terms that typically stay the same for every lease. You will provide unique lease details such as dates, rent amount, and deposit amounts using the “Prepare Lease” option in your account once a tenant is approved. R...
Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

2837 views
  Yes, tenants can set up recurring rent payments. There is a small $3.95 convenience fee per payment. Tenants can follow these steps to setup recurring payments: Login at www.rentperfect.com and click "Rent Pay." Under payment schedules click "Pay Now." Under mode of payment select "Setu...
Orange arrow How do I read a credit report?

4044 views
  Here are the most important factors to pay attention to on a credit report: The credit score/credit score factors. what is a good credit score.The score reflects all aspects of the report that indicate whether or not the consumer is likely to pay their bills on time. Higher the better, avg sc...
Orange arrow What is considered a good credit score?

3459 views
  Credit scores are generated by considering all of the factors on a consumer's credit report including account balances, pay history, types of accounts, and more. 750+ Are considered excellent. A smaller percentage of the population has a credit score this high. 700+ Are considered good. Con...
Tagged: credit score


Orange arrow How do I prepare a lease agreement for a tenant?

7352 views
  How to Prepare a Rent Perfect Lease Agreement Before you can prepare a lease follow these steps: 1. Click "My Property" to add a property address to your account. Click "Yes" when asked if you will prepare a lease for the property. 2. Invite a prospective tenant to complete the online applic...
Orange arrow How much does Rent Perfect cost?

3251 views
  CLICK HERE TO SIGN UP WITH OUR SPECIAL OFFER...
Tagged: price, cost, who pays, pays


Orange arrow What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?

2445 views
  In order to use ISC Connect, a valid Social Security number is required. If someone does not have a Social Security number, they will not have a credit report. Similarly, they will also be unable to complete the identity authentication that is required to use the system, as the security questions a...
Orange arrow How do I create login information for my sales agents? What settings can I control for the authorized sales agents I add into my account?

2031 views
  To input additional logins to your online account, click on the “Property Information” tab. Click open details for “Authorized Sales agents” and click, “add agent.” You will be required to enter their name and e-mail address, create a username and password and ...
Orange arrow Can I view a sample copy of the final background report?

2477 views
  Here at ISC we are more than just some instant "name, DOB" search...we have a team of Licensed Private Investigators! You'll get the same old instant criminal report you're used to getting (which are notorious for missing criminal and eviction records by the way), but we don't stop there! A privat...
Orange arrow How can I remove a Credit Security Freeze with Experian?

3956 views
  You can manage your Security Freeze on Experian’s website at https://www.experian.com/freeze/center.html. Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow How do I assign a property address to my tenant?

2078 views
  You can assign a property address to the tenant at the time you send an application invite or you can assign a property address after they complete the online application. When sending an invite, select the property address from the dropdown menu. You can change the property later if needed. c...
Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

2331 views
  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Orange arrow Why is my credit card being declined?

2854 views
  These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need...

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