Support Center > Knowledge base> Category: General Questions
Category: General Questions
34 Articles
Orange arrow What is considered a good credit score?

1551 views
  Credit scores are generated by considering all of the factors on a consumer's credit report including account balances, pay history, types of accounts, and more. 750+ Are considered excellent. A smaller percentage of the population has a credit score this high. 700+ Are considered good. Con...
Tagged: credit score


Orange arrow What questions are on the standard online application my applicants will fill out? Can I add additional questions?

1296 views
  Standard Required Questions To manage your rental application click "My Application" on the home screen of your Rent Perfect account. The most common questions found on most rental applications are already included on the application, such as personal identifying information, income details, resid...
Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

1090 views
  Yes, tenants can set up automatic monthly payments. First, the landlord must set up a Rent Pay account. Once a Rent Pay account for the property address is approved tenants can set up and manage automatic payments through their Rent Perfect tenant account following these 3 easy steps: First, sig...
Orange arrow How do I prepare a lease agreement for a tenant?

4854 views
  How to Prepare a Rent Perfect Lease Agreement To get started: 1. Add the property address to your account. 2. Invite the tenant to complete the online application. Now you are ready to prepare a lease: Step 1: Prepare a preview copy of the lease. Click "Prepare Lease" on ...
Orange arrow How much does the screening cost and what does it come with?

1638 views
  The cost is $35 and you will select who will pay the fee at the time you send an invite email. Your applicants can pay with a credit or debit card at the time they complete their application, or you can choose to have your credit card on file charged. We encourage you to have your applicants pay th...
Tagged: price, cost, who pays, pays


Orange arrow What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?

1108 views
  In order to use ISC Connect, a valid Social Security number is required. If someone does not have a Social Security number, they will not have a credit report. Similarly, they will also be unable to complete the identity authentication that is required to use the system, as the security questions a...
Orange arrow How do I read a credit report?

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  READING A CREDIT REPORT CAN BE CONFUSING, SO LET'S START FROM THE TOP:1. The Heading is at the very top right of the report. It contains the CreditBureau's information. The Credit Agency, their address, their phone number, andthe date the report was inquired upon. PERSONAL INFORMATION2. The next s...
Orange arrow Why should I choose Rent Perfect for my screening?

870 views
  With hundreds of look-alike tenant screening companies to choose from, picking the one that's right for you can be confusing. Fortunately, like the Sesame Street song says, one of these things is not like the other. Here's how Rent Perfect is different from the rest (and best for your business). ...
Orange arrow How do I make a rent payment online through my Rent Perfect account?

1121 views
  Making a payment online to your landlord is easy! If your landlord has signed up for Online Rent Pay you can easily make a payment using your bank account or a debit/credit card. Tenants can follow these simple steps: 1. Sign into your Rent Perfect account by going to www.rentperfect.com and cl...
Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

959 views
  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Orange arrow Can I view a sample copy of the final background report?

863 views
  Here at ISC we are more than just some instant "name, DOB" search...we have a team of Licensed Private Investigators! You'll get the same old instant criminal report you're used to getting (which are notorious for missing criminal and eviction records by the way), but we don't stop there! A privat...
Orange arrow How can I remove a Credit Security Freeze with Experian?

1655 views
  You can manage your Security Freeze on Experian’s website at https://www.experian.com/freeze/center.html. Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow Why is my credit card being declined?

1111 views
  These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need...
Orange arrow What are your business hours?

682 views
  At Investigative Screening Company we use private investigators to search for court records all throughout the United States. Our need to contact courts all over the United States dictates that need to be open during the same hours as the courts we contact the most frequently. Business Hours are M...
Orange arrow How do I create login information for my sales agents? What settings can I control for the authorized sales agents I add into my account?

828 views
  To input additional logins to your online account, click on the “Property Information” tab. Click open details for “Authorized Sales agents” and click, “add agent.” You will be required to enter their name and e-mail address, create a username and password and ...

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