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Category: Orders
44 Articles
Orange arrow How is the 2nd class bundling discount applied?

1434 views
  When more than one part (A1, A2, A3, B1, B2 or B3) of the second class is purchased, a bundling discount will be automatically applied in the shopping cart. A discount of 5% will be applied when two or three different parts are purchased, and a discount of 10% will be applied if four or more differ...
Orange arrow Do you provide Sample or Complimentary books?

1490 views
  Please submit a Support Ticket to the Corporate Licensing Inquiries Department....
Posted in: Orders, Products

Orange arrow How many books are included in each set?

1518 views
  Select the National Product from the folllowing link, and review Product Details to confirm the number of volumes per set. Most other printed PanGlobal products are a single volume....
Posted in: Orders, Products

Orange arrow How long will it take for delivery of printed materials?

1287 views
  Ground Service should arrive within 5 - 12 business days....
Posted in: Orders, Shipping

Orange arrow Does someone have to receive the delivery?

906 views
  Signature is generally required. If no one will be available, please advise us when the order is placed....
Posted in: Orders, Shipping

Orange arrow What if I need my order really fast?

937 views
  Delivery can typically be arranged for overnight, 2 or 3 days delivery, based on available inventory and when the order is received. Please contact the Order Desk to confirm inventory & costs....
Posted in: Orders, Shipping

Orange arrow How do you ship large orders?

881 views
  Orders of 10 boxes or more will be wrapped on a pallet rather than shipped individually. Contact the Order Desk with special requirements or preferred shipping vendors....
Posted in: Orders, Shipping

Orange arrow Do you ship outside of Canada?

830 views
  Yes. Panglobal has an arrangement to print and ship within the United States, therefore eliminating customs charges. Ground shipment is included in the pricing of standard materials....
Posted in: Orders, Shipping

Orange arrow Can I track my shipment?

737 views
  Contact the Order Desk to request tracking information....
Posted in: Orders, Shipping

Orange arrow What if my shipment doesn't arrive on time?

834 views
  Contact the Order Desk if you have not received your Ground Shipment after 10-12 business days, or if an expedited delivery does not arrive on time....
Posted in: Orders, Shipping

Orange arrow What do I do if I want to return the materials?

658 views
  Read the PanGlobal Return Policy. If all conditions are met, complete and submit a Return Authorization Form and we will contact you with further details....
Posted in: Orders

Orange arrow Is there a charge for cancelling?

651 views
  Yes. A small processing fee will be charged to cancel orders that have not yet been shipped. If the order has been processed and shipped, it becomes a Return....
Posted in: Orders

Orange arrow Is there a charge for returns?

502 views
  Yes. A percentage of the original charge will be charged for all approved returns....
Posted in: Orders

Orange arrow What is your return policy?

491 views
  Return Policy...
Posted in: Orders

Orange arrow How do I get a refund?

549 views
  Orders placed online using a credit card will be credited through our PayPal account. There may be required action to receive this credit, so ensure to provide a current email address when submitting your Return Authorization or Cancellation request. Any orders placed using a Purchase Order will ...
Posted in: Orders


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