Support Center > Knowledge base> Category: General Questions
Category: General Questions
14 Articles
Orange arrow Why is it better to use PayLessForOil.com over a traditional discount oil company?

3827 views
  Many discount oil operations are one truck operators that operate their business out of their home. They DO NOT have the resources that a premier full service provider like Fuel Services has - insurance coverage being one of the most important! You can rest assured that by dealing with PayLessForOi...
Orange arrow How do I know if you will deliver to my location?

3741 views
  Refer to the service area map to see if we deliver to your community. If we don't currently deliver to your area and you wish us to do so, please contact us as we are always re evaluating our delivery area....
Orange arrow What if I don't receive my order as promised?

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  Please contact us immediately! If we fail to make our delivery commitment because we goofed, you will receive $10 off your next order! Also if you have paid for expedited delivery services, those fees will be refunded to you. Sometimes we can't get to you do to reasons beyond our control (I.e- weat...
Orange arrow How can i sign up with an account if i dont have an account number?

1558 views
  On our website please click "order oil & create or manage account". Under the "existing customer" section you would fill in your account number (you can retrieve your account number from a previous fuel delivery slip as well as contacting the office at 1-855-645-4537) and enter your email addre...
Orange arrow When will I receive my delivery?

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  Please review the style="font: 17px/normal 'Source Sans Pro', helvetica, arial, sans-serif; text-align: justify; color: #2b459d; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: border-box; widows: 1; backgrou...
Orange arrow May I cancel my order?

3391 views
  We only allow order cancellations for reasons of safety. Cancelled orders are subject to a 4% cancellation fee. Please contact the office at 855-645-4537 if you need to cancel your order....
Orange arrow What if I do not get my full delivery due to my tank being full what will happen with the extra money?

2904 views
  IF a credit is owed back to you for any reason, it will be refunded back on your card within 5 business days of date of delivery. Normally cards are pre-authorized at time of order and not physically charged until the day after the delivery and only charged for the exact amount needed....
Orange arrow I ordered more oil than my tank can hold. What do I have to do?

2309 views
  You do not have to do anything! If you over-ordered, your card is only pre-authorized so we will charge it for the exact amount needed the day after the delivery and the rest of the hold will be released back to you. If you are a returning customer that has ordered a fill-up, your credit/debit card...
Orange arrow How is PayLessForOil.com able to offer such low pricing?

2846 views
  For most fuel providers, the following represent the greatest costs and therefore an increased per gallon price. We’re a “P.B.D.” (pay before delivery) service which eliminates receivables and bad debt – two of the greatest factors in the per gallon cost to you. Our onli...
Orange arrow Do you deliver to Businesses?

3246 views
  YES we do! We now service commercial customers. Simply follow the prompts on the Commercial page to get started!...
Orange arrow Will you deliver on Saturdays or Sundays?

3046 views
  There are no “scheduled” weekend deliveries. However when the weather gets cold we often have our fleet on the road over the weekend to meet demand. We do not deliver on any federal holiday....
Tagged: Delivery


Orange arrow Do you deliver to Renters?

3325 views
  YES we do! Renters find PayLessForOil.com especially convenient as we do not have any long-term contracts to sign....
Orange arrow Do I need to be home when you deliver?

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  No way. You don’t need to be home when we make your delivery UNLESS you ran out of oil and need a prime and start or your fill pipe is not accessible from outside We require you call us to place orders that necessitate you being home so we can discuss your schedule with you....
Orange arrow What are the office hours?

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  PAYLESSFOROIL.COM office hours are Monday - Friday 8:00 AM - 4:30 PM. Offices are closed on all federal holidays and weekends. We will respond to all online orders with a confirmation email by the end of the next business day. PLEASE ALLOW US THIS FULL ALLOTTED TIME to send a confirmation to you, a...

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