Support Center > Knowledge Base> Category: English
Category: English
149 Articles
Orange arrow How long does it take to process a withdrawal?

5618 views
  All withdrawal requests are processed within 24 hours from Monday to Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you get your money. For example, credit/debit card refunds normally take 48 hours; however, it may take up to 10 busine...
Orange arrow How can I reduce my trading costs with Pips+?

3193 views
  There are two ways: you either increase your 30-day trading volume or deposit significant equity. If you’re trading with a Classic and Optimum account, you receive a rebate on all of your trades; if you’re trading with a Pro account, you’ll pay less commission. Please check the table below for a cl...
Orange arrow What is the maximum leverage?

10407 views
  Forex Optimum — all forex pairs up to 1:1000 Pro, Classic — all forex pairs up to 1:200 Commodities Optimum — up to 1:1000 on XAUUSD; XAGUSD Pro, Classic — up to 1:200 on XAUUSD; XAGUSD 1:33 – WTICrude; BrentCrud; WTISpot; BrentSpot Crypto 1:33 – BTCUSD 1:10 – ETHUSD; LTCUSD Indices ...
Posted in: English, Backoffice

Orange arrow What are the minimum deposits/withdrawals, fees and processing times for crypto?

5105 views
  Crypto Comparison Table: Deposits: Crypto Minimum deposit amount (USD equivalent)** Estimated network fee* Estimated processing time* Binance Coin 10 0.0010 BNB 10 mins Bitcoin 10 3000 bit 1-2 hrs Bitcoin Cash 10 0.000000025 BCH 10-30 mins Dogecoin 10 USD 0.65 5-10 mins Ethereum 0.05 ETH Based o...
Posted in: English, Crypto

Orange arrow What are your restricted countries?

6490 views
  We do not provide our services to the inhabitants of jurisdictions where the services would be contrary to local laws or regulations, including, but not limited to: Afghanistan, American Samoa, Belize, China, EU/EEA/EFTA, Guam, Hong Kong, Indonesia, Iran, Iraq, North Korea, Northern Mariana Islands...
Posted in: English, Accounts

Orange arrow How can I deposit?

2708 views
  Please click here for a comprehensive list of our deposit methods....
Orange arrow What is the spread?

2151 views
  The spread is the difference between the BID and ASK prices. The lowest spread you can get is close or equal to zero, in this case BID=ASK. We do not quote a negative spread. We offer some of the most competitive spreads in the industry. The best way to evaluate our spreads is to open a Demo accoun...
Orange arrow How do you calculate the volume necessary to convert my bonus money into real money?

5151 views
  We offer a generous deposit bonus plan to our customers when they make a deposit. In order to receive the bonus money, you are required to meet certain volume requirements. The volume is measured in trade size. There are two parts to every trade. When you Opening a trade, (whether buy or sell) is...
Orange arrow Why do I get the ‘invalid account’ message when logging in to MetaTrader 4?

3932 views
  Because the login credentials are incorrect. Please find the confirmation email and copy/paste the credentials into the login fields and ensure the server type matches. If the problem persists, please contact us via email to backoffice@myfxchoice.com . https://www.livehelpnow.net/lhn/lcv.aspx?d=0...
Posted in: English, MetaTrader 4

Orange arrow How can I change my personal/contact information?

2103 views
  You can change your email and home address in Backoffice, under the Profile section. To change your phone number or disable 2FA, please contact us via email to backoffice@myfxchoice.com and we will do it for you....
Posted in: English, Accounts

Orange arrow Can I have more than one trading account?

2393 views
  Yes, up to 20 Demo accounts and 3 Live accounts on one profile....
Posted in: English, Accounts

Orange arrow Can I open multiple Demo/Live accounts?

2363 views
  Yes, up to 20 Demo accounts and 3 Live accounts on one profile....
Posted in: English, Accounts

Orange arrow How do I deactivate my profile?

1838 views
  Contact us via email to backoffice@myfxchoice.com to deactivate your profile. We will do so within 24 hours, after which you will lose access to Backoffice, trading accounts, and all email subscriptions....
Posted in: English, Accounts

Orange arrow How much commission must I pay for trading on an MT5 account?

4946 views
  You will pay approximately USD 7 for every round lot traded. If you wish to know how commissions are calculated, please visit this section....
Posted in: English, MetaTrader 5

Orange arrow How do I install additional copies of MT4 on my computer?

3885 views
  Please take a few moments of your time and watch our detailed, step-by-step video tutorial on installing multiple copies of the MetaTrader 4 platform onto your computer....
Posted in: English, MetaTrader 4


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