With so many emails bombarding our inboxes these days it is easy for an invite email to get lost in the noise. Try sending a new invite and including a mobile phone number and your applicant will receive a text message with their application invite. Including a mobile number is the best way to make sure your applicant easily receives their application invite.
Here are some additional suggestions for trouble shooting:
- First, verify you sent the invite to the correct email address. You can check the invite details by clicking "Invite History" on the menu of your Rent Perfect account. If needed you can delete the invite and send a new one to the correct email address.
- Make sure the applicant knows the email comes from "firstname.lastname@example.org" and the subject line of the email says, "Your Online Rental Application Invite." The applicant can then use the search option to search for the email and add email@example.com to their address book.
- Ask the applicant to check their spam or junk folder in case the invite email was filtered there by mistake.
- Resend the invite so the invite email shows up at the top of the applicant's email inbox.
You can always refer your applicants to Rent Perfect customer service and we will assist them further if needed. 877-922-2547 or firstname.lastname@example.org