The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)

Article ID: 74776  

Question
The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)

Answer

The Primera Trio software is showing Scan and Copy grayed out/ not available.  However, the Print button is available.  (Trio PC)

Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running.

1. Check to make sure the Windows Image Acquisition (WIA) service is running.  Search for "Services".  Open the services application.  Make sure it is "Started" and the startup type is set to "Automatic".  Right click on the service and choose "Properties" to change the settings.  If the WIA service was not running during initial installation you may have to run the Trio installer again after it has been started.

2. If the driver is not installed you will see an exclamation point for "Trio" under Other devices in Device Manager. Run the Trio Installer again to install the scanner driver. http://www.primeratrio.com/download


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Views: 5097 Created on: Apr 18, 2016