This printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance. (Message displayed in printer driver queue of Primera printer - Mac OS 10.6 or 10.7)

Article ID: 44672  

Question
This printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance. (Message displayed in printer driver queue of Primera printer - Mac OS 10.6 or 10.7)

Answer

 

This printer software was installed incorrectly.  Please reinstall the printer's software or contact the manufacturer for assistance.  (Message displayed in printer driver queue of Primera printer - Mac OS 10.6 or 10.7)

This message will appear if
rights/privileges have been changed on the Hard Drive - Library - Printers - Primera folder after it has already been installed.  Changing rights is sometimes necessary if the printer fails to print.

The solution is to completely remove and reinstall the Primera driver according to this article.  Note: If rights were granted to the Hard Drive - Library - Printers - Primera folder itself, do not remove that folder.  Instead remove all files and folders within the Primera folder. 


Article Details
Views: 4065 Created on: May 24, 2014