A. The latest version of SureThing must be installed to work with the latest Bravo Disc Publishers. Please download it here:
B. Multiple versions of SureThing could be installed on the same computer.
- Please uninstall all versions of SureThing on this computer.
- Delete the C:\Program Files (x86)\Common Files\SureThing Shared folder or C:\Program Files\Common Files\SureThing Shared folder.
- Reinstall only the latest Primera version.
C. Check your Devices and Printer list for duplicate or incorrectly named Primera Disc Publisher drivers.
- The drivers should start with "Disc Publisher".
- Delete any extra unused drivers.
- Make sure you have a default printer set. It does NOT need to be a Primera printer.