Error - There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel package vendor.

Article ID: 44556  

Question
Error - There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel package vendor.

Answer

 

Error - There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel package vendor.

 

There may be a problem installing the burn engine when another program is actively using the same files. 

 

1. Attempt to remove all burn engine files. 

2. Close all burning programs (especially Roxio).

3. Close all burning services that may monitor the drives for blank discs.

4. Reboot in safe mode.  Attempt to install again.

 

If all else fails, install on a new computer and copy both the PTI folder and the (PTPublisher) program folder from one computer to another.


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Views: 5156 Created on: May 24, 2014