What is error IND-025?

Article ID: 59772  

Question
What is error IND-025?

Answer

If 'PINTypeCode' in the Return Header has the value "Self-Select On-Line", and
'PrimaryDateOfBirth' has a value, then 'PrimaryPriorYearAGI' or 'PrimaryPriorYearPIN' must have a value.

If this is the error you received it means that you need to log in and go to the PIN page (found in the Review tab) and enter any missing information on the page.  You are required to have included either the PIN you signed your return with last year OR the AGI (adjusted gross income) from the prior year return. You can use the same PIN to sign with every year or change it but you are responsible for remembering it for verification purposes from year to year.

Your AGI (adjusted gross income) is located on form 1040 line 37, or form 1040A line 21, or form 1040EZ line 4 (from last years' return).  Enter as a whole number only (no dollar sign, no decimal, and no cents).

HOW TO :  Go to our homepage, click on sign in to access your account.  Select the current return that is rejected.

You will click on the REVIEW tab, save and continue to the "Self-Select Pin" page to edit this information.

Once you enter your pin information, you can save and continue through the software to re-submit.

Please be sure to log back in and check your status in 24 hours if you have not received an email update. 


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Views: 1209 Created on: Jun 15, 2013