The most common EIC error is when the SSN entered for EIC (dependent) does not match the year of birth and/or name from the IRS records. The IRS uses the first four letters of the last name to verify the SSN. Your dependent's name and SSN must be entered exactly as it appears on their social security card. Please check how you have entered this information into the program and the childs date of birth closely to resolve this error.
How to correct this error:
From our homepage, click on sign in. Enter the user name and password created when you started your return and the scrambled code at the bottom of the screen. Once logged in select to go to the 2018 return. Review the rejection and continue in the software to make your correction.
Next, select the Dependent where you will Edit your dependent to make the correction. Please note that you must first clear the entire social security number and then re-enter it to make the correction on our site. If you have entered your dependent's name and SSN correctly you will need to contact the Social Security Administration at 1-800-772-1213 as they are the record keepers for the IRS. You will need to find out what data they have on file for your dependent and will have to use this data in order to e-file. Please consider that if the year of birth is significantly incorrect you will need to paperfile as this could affect credits, etc.
Once you have made your correction you will then save and continue to the end of your return and resubmit.
*We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.