When is the best time to call the NCVEC?

Due to staffing limitations, we recommend scheduling an appointment; however, if you prefer to call, business hours are from 0600 - 1630 Eastern Time.  Our highest call volume day is Mondays, with call volume and call wait times decreasing towards the end of the week.  We respectfully ask for your patience as we field thousands of calls from Sailors all over the world.

 Contact the Navy College Virtual Education Center (NCVEC) by one of the following:

• Chat with a counselor (during business hours): https://supportsystem.livehelpnow.net/?cid=30432
• Submit a Help Request Ticket: https://supportsystem.livehelpnow.net/?cid=30432
• Submit an Inquiry via Issue Tracker via MyNavy Education
• Send a text message from your mobile device (during business hours): 877-838-1659
• Call the NCVEC (during business hours): 833-330-6622 (MNCC), select Option 4 "Education & Training", then Option 1 "Navy TA & Counseling"

We also recommend using the Chatbot which resides on the NCP website at www.navycollege.navy.mil.  This self-service tool helps you locate answers on the website. It may be able to help answer your question without having to make a phone call.  The icon for the Chatbot is on the bottom right of the NCP website.

NOTE: This article is in reference to OPNAVINST 1560.9b dtd 28 Dec 2023