We get many inquiries about people that have bought hanging chairs throughout the United States and now have a missing part or a problem with the chair. Please understand that there are hundreds of people selling "cheaply made" chairs who have put the name "AirChair" on it. Many of these street vendors even tell the purchaser to come to our website if they have any problems. We are sorry to tell you that we have nothing to do with these street vendors or their chairs. We only sell here on the internet.
If you purchased the chair from us, you'll see AirChairUSA and 877-843-2424 on the tag located behind the neck area. If you see that ... GREAT ... just give us your name, address, and approximate date of purchase and we will located your original order and we can provide you with first class service immediately!
Simply email or call us with a brief discription of your problem.We are a reputable company that backs up our Original AirChair with a solid warranty and first class service.
If you did NOT buy from us, we're still willing to help you with your problem if you cannot find a tag or locate your seller. Just email us a picture of your chair and describe what your problem is. In the end, if you cannot fix your chair or if you are in the market for another chair, please think about us next time around. You'll be happy you did !
Best Regards,
Ken@AirChairUSA.com
877-843-2424