How do I add / change my bank account for refunds or reimbursements?Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523refund refund https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523direct direct https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523deposit deposit https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523banking banking https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523bank bank https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523account accountImportant - do not turn off an active Refund or Reimbursement account if you would like to add or change to a different account.Login to https://my.northwood.edu/ https://my.northwood.eduClick the Self-Service linkClick the Banking Information tileClick the +Add an Account buttonIf you already have a refund or reimbursement account on file you will be required to enter your current bank account number, click the confirm button.If you receive the error 'Your entry does not match the account we have on file' you have not keyed in the same account number we currently have on file. Please try keying in the number again. If you are still having difficulty please contact Finance and Accounting Services at 989.837.4207 and they will be able to assist you.Next to Refund, Reimbursement & Payment Deposit click the toggle button from Off to ActivateVerify the effective date--the effective date must be on or after today's dateClick the Next buttonEnter the bank account detailsCheck the I agree to the terms and conditions check boxClick the Submit buttonYou will receive a confirmation email from nuaccountspayable@northwood.edu in your Northwood University email account.Please note: the account is marked as 'Not Verified' under the verification column until Accounts Payable attempts to send funds to the account.Financial Aid refund questions should be directed to Finance and Accounting Services at 989.837.4207 or mailto:mibusoff@northwood.edu?subject=Financial%20Aid%20Refund%20Question mibusoff@northwood.edu Accounts Payable reimbursement questions should be directed to Accounts Payable at 989.837.4304 or mailto:nuaccountspayable@northwood.edu?subject=Accounts%20Payable%20reimbursement%20question nuaccountspayable@northwood.edu How do I obtain a Northwood transcript? Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523transcript transcript https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523unofficial unofficial https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523official official A transcript is a comprehensive record of your academic progress, including transfer courses, credit earned by exam, and earned degrees. Students with financial holds are unable to request transcripts.Northwood University has partnered with the National Student Clearinghouse (NSC) to provide online ordering Northwood transcripts effective January 17, 2017. https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=76117#OrderTranscript How do I order an official transcript?Visit the NSC website at https://tsorder.studentclearinghouse.org/school/select https://tsorder.studentclearinghouse.org/school/selectElectronic transcripts ordered through the NSC are typically sent to a recipient within an hour, though it could take up to 48 hours if your record requires manual processing (for those who attended Northwood prior to 1988). For more information about transcripts, please get in touch with the Registrar's Office at registrar@northwood.edu or give them a call at 989.837.4215. https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=76117#former I am a former student, how do I obtain an unofficial transcript?Visit the NSC website at https://tsorder.studentclearinghouse.org/school/select https://tsorder.studentclearinghouse.org/school/selectTo obtain an unofficial transcript, simply enter your own email address in the recipient section and a transcript will be sent directly to you that can be used for unofficial purposesElectronic transcripts ordered through the NSC are typically sent to a recipient within an hour, though it could take up to 48 hours if your record requires manual processing (for those who attended Northwood prior to 1988). For more information about transcripts, please get in touch with the Registrar's Office at registrar@northwood.edu or give them a call at 989.837.4215. https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=76117#StudentUnofficialTranscript I am a current student, how do I obtain an unofficial transcript?Login to https://my.northwood.edu/ https://my.northwood.eduClick the Self-Service linkClick the Academics menu (graduation cap icon on the left side vertical menu)Click the Unofficial Transcript linkClick the transcript you wish to viewFor more information about transcripts, please get in touch with the Registrar's Office at registrar@northwood.edu or give them a call at 989.837.4215.Registering for classes Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523student student https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523planning planning https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523webadvisor webadvisor https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523register register Log into Blackboard at my.northwood.edu (using your Northwood username and password).Click the WebAdvisor/Self-Service link at the top right of the page.Click on Student Planning.Click Go to Plan & Schedule.If needed, use the semester arrow button to move to the desired registration semester.Any previously planned courses will be listed in the left side column.Use the search box in the top right to search for desired courses that were not previously planned. View available sections for desired course, select the appropriate Term, and click Add Course to Plan.To return to the calendar view, click Student Planning and select Plan & Schedule from the drop-down menu. If needed, use the semester arrow button again to move to the desired registration semester.Locate a desired class in the left side column and click View other sections to see all the times that class is offered. When you do this, the sections should appear on both the calendar and in the list view. Click on the course identification number (e.g., MGT-2300-02) that you would like to register for and click Add Section.Continue adding classes until you have built your full schedule and all of your planned classes are successfully added.Click Register Now to complete registration for your classes.If the class turns green in the calendar view, you have successfully registered for that class. If you were not able to register for a class, an error message will appear in the upper right-hand corner.*Waitlists: If a section of a class that you need to take is filled, you do have an option of getting on the waitlist. Being on the waitlist does not guarantee registration, so it is important to schedule an additional section as a back-up plan.*Honors classes: You will be able to recognize honors courses by noting the “H” in the section number. The word “Honors” will also be spelled out in the title of the course.*Contact your academic advisor with any questions regarding your major, course plan, semester schedules, and any issues or questions you have regarding the registration process. How do I connect and register my phone, computer or entertainment devices to the northwood WiFi or dorm network ethernet port? Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523network network https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523registration registration https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523device device https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523iphone iphone https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523cell cell https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523phone phone https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523android android https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523pc pc https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523mac mac https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523tv tv https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523wired wired https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523wireless wireless https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523gaming gaming https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523xbox xbox https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523ps4 ps4 https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523roku roku https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523google google https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523amazon amazon https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523echo echo https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523nest nest https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523googlehome googlehome https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523guest guest https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523nada nada https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523hotel hotel https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523visitor visitor Select one of the three options below to begin: https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#resident I'm a Northwood student or staff member, how do I connect and access the Internet? https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#wificomputer How do I connect and register my Computer/Tablet/Cell Phone to WiFi? http://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#" target="_blank Disable MAC randomization/private addresses on your deviceConnect your device to the northwood WiFiOpen a web browser (Chrome, Firefox, Safari, Edge, etc.)If not automatically redirected, visit https://wifi.northwood.edu/" target="_blank https://wifi.northwood.eduChoose Students, Faculty, and StaffEnter your Northwood username and passwordClick Register My DeviceWait for the countdown to completeClose the web browserTry to visit a web page again; it should now load https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#connectgamingconsole How do I connect and register my Gaming Console/Smart TV/Entertainment Device to WiFi?Connect your gaming console/smart tv/entertainment device to the northwood WiFiGoogle Home, Nest, and Chromecast devices are not compatible with WPA-2 Enterprise networks, like the Northwood WiFi, and therefore not supportedFor Game Console (Xbox/PS/Nintendo) the registration process is now automatic. Kindly refrain from disconnecting your gaming console or registering it; it will automatically gain Internet access within 5-10 minutes.For TV's and other Smart Home Devices such as Roku, Amazon products etc:Connect your smart tv/entertainment device to the northwood WiFi http://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#" target="_blank Disable MAC randomization/private addresses on your device(s)Go to a previously registered computer or mobile deviceOpen a web browser (Chrome, Firefox, Safari, Edge, etc.)Go to https://wifi.northwood.edu/ https://wifi.northwood.eduSelect Register a Smart Home Device or TVEnter your Northwood username, password, and the https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30244#entertainment wireless MAC Address of the deviceIf you're utilizing an Ethernet port for connection, please enter the physical MAC Address of the device insteadChoose the device type from the dropdownClick RegisterYour device will connect to the northwood WiFi after 5 minutes https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#miner How do I connect my device to the wired network via an Ethernet cable? https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#MinerandDubois Dubois and Miner Residence HallsConnect your device to one of the two green-labeled ports below the wireless access point on your dorm wall (ignore the blue and red ports as those are NOT active)If it's a computer, smart TV, or entertainment device, you'll need to register it after plugging it into a green active port by using the https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#connectgamingconsolewifi How do I connect and register my Gaming Console/Smart TV/Entertainment Device to WiFi instructions aboveFor gaming consoles, the registration process is automatic. Kindly refrain from disconnecting your gaming console; it will automatically gain internet access within 5-10 minutes.If you encounter any issues, http://northwood.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=ePuluBXc0xQ_" target="_blank submit a service request alt="foritnetap23jf" src="https://northwood.teamdynamix.com/TDPortal/Images/Viewer?fileName=b4eae299-5753-4278-acb4-74fd2f4e9873.png&beidInt=262 https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#NaegeleandNorth Naegele and North Village ApartmentsConnect your device to the one active green-labeled Ethernet port in your dormIf it's a computer, smart TV, or entertainment device, you'll need to register it after plugging it into a green active port by using the https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#connectgamingconsolewifi How do I connect and register my Gaming Console/Smart TV/Entertainment Device to WiFi instructions aboveFor gaming consoles, the registration process is automatic. Kindly refrain from disconnecting your gaming console; it will automatically gain internet access within 5-10 minutes.If you encounter any issues, http://northwood.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=ePuluBXc0xQ_" target="_blank submit a service request https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#visitor I'm an on-campus visitor or NADA Hotel guest, how do I connect and access the WiFi?Northwood University on-campus visitors and guests staying at the NADA hotel can connect to the northwood wireless network. Guest access is provided for a duration of 60 hours. For extended stays, users are required to self-register once the initial session expires. http://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#" target="_blank Disable MAC randomization/private addresses on your deviceConnect to northwood WiFiIf not redirected, open a web browser (Edge, Chrome, Firefox, Safari) and visit https://wifi.northwood.edu/" target="_blank https://wifi.northwood.eduSelect GuestsAgree to the AUPWait for device registration countdownClose and reopen browser to join the networkVisitor and guest access will remain active for 60 hours. If users plan to stay longer, they must re-register once the initial session expires.NOTE: As most other public WiFi services, northwood is not an encrypted network. Use https or other secure applications if you need to send personal or confidential data. How do I VPN into the Northwood network while off-campus? Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523vpn vpn https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523network network https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523forticlient forticlient https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30239# Using a Northwood-Owned ComputerMake sure you're off campus and have internet (WiFi or Ethernet)You should only be using VPN to access programs like Perceptive Content, Colleague, Share Drives or changing your NU password if not on-campusOpen FortiClient VPN from the Start MenuChoose SAML LoginIf this option isn't visible and it shows "Register with Zero Trust," enter ems.northwood.edu, select Connect, and you should then see the SAML Login optionEnter your Northwood email (i.e. username@northwood.edu) and passwordUse your chosen Multi-factor Authentication (MFA) method, or choose Sign in another way for a different verification methodDisregard the Don’t ask again for 90 days box, you will be prompted every time to enter a verification codeAccept Northwood's AUPWhen connected, a yellow lock icon appears.To disconnect, right-click the blue FortiClient icon in the system tray and pick Disconnect from Northwood VPN alt="Uploaded Image (Thumbnail)" data-image-url="https://northwood.teamdynamix.com/TDPortal/Images/Viewer?fileName=88d50849-9d8b-458e-b0e6-892a3aa3b536.png&beidInt=262" src="https://northwood.teamdynamix.com/TDPortal/Images/Viewer?fileName=88d50849-9d8b-458e-b0e6-892a3aa3b536-thumb.jpg&beidInt=262 https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30239#personal Using a Personally-Owned Computer https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30239#employee I'm an EMPLOYEEEnsure that your Northwood-owned, on-campus, device is powered on and has surpassed the initial PGP screenLaunch a web browser (such as Chrome, Edge, or Firefox).Navigate to http://vpn0.northwood.edu/" target="_blank vpn0.northwood.eduClick Single Sign-OnEnter your Northwood email address(i.e. username@northwood.edu) and passwordProvide the code from your Multi-factor Authentication (MFA) methodClick LoginFrom the bookmarks, select the name of your NU-owned computer.If your NU-owned computer's name isn't visible, please submit a https://northwood.teamdynamix.com/TDClient/1948/Portal/Requests/TicketRequests/NewForm?ID=ePuluBXc0xQ_&RequestorType=Service&ArticleId=30239" target="_blank Network Service Request for VPNRe-enter your Northwood Email Address and PasswordClick LoginPlease note that multi-monitors are not currently supportedTo disconnect, close the browser with the remote session or sign out of your account on the remote session.**Your VPN session will timeout if left inactive for 5 minutes. https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30239#vendor I'm a VENDOREnsure that your Northwood-owned, on-campus, device is powered on and has surpassed the initial PGP screenLaunch a web browser (such as Chrome, Edge, or Firefox).Navigate to http://vpn0.northwood.edu/" target="_blank vpn0.northwood.eduClick Single Sign-OnEnter your Northwood email address (i.e. username@northwood.edu) and passwordIf More information required page appearsSelect Skip setupSelect NextFrom the bookmarks, select the name of your NU-owned computer.If your NU-owned computer's name isn't visible, please submit a https://northwood.teamdynamix.com/TDClient/1948/Portal/Requests/TicketRequests/NewForm?ID=ePuluBXc0xQ_&RequestorType=Service&ArticleId=30239" target="_blank Network Service Request for VPNRe-enter your Northwood Email Address and PasswordClick LoginPlease note that multi-monitors are not currently supportedTo disconnect, close the browser with the remote session or sign out of your account on the remote session.**Your VPN session will timeout if left inactive for 5 minutes.How do I disable MAC randomization on my mobile device to prevent re-registering? Tags https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523iphone iphone https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523android android https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523mac mac https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523wifi wifi https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523randomization randomization https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523windows windows https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/Search?SearchText=%2523register register MAC randomization is enabled by default on most mobile devices and serves as a privacy feature that alters your device's MAC address for increased anonymity. To avoid frequent re-registration on the Northwood Wi-Fi, it must be disabled in order to connect to our campus network, which requires a consistent identifier for secure access and reliable connectivity.Additionally, if you forget the northwood Wi-Fi, MAC randomization will automatically be reactivated, requiring you to frequently re-register your device. https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#iphone iPhone or iPad (iOS18 or iPadOS18)Open the Settings AppTap on Wi-Fi to view available networks.Find the northwood network and tap the info icon (ℹ️) next to itTap Private Wi-Fi AddressTap OffTap Allow TrackingChoose Join This Network https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#android AndroidNote that the steps may differ slightly depending on your device's manufacturer and the version of Android you’re using.Open the Settings AppTap Network and Internet Tap Wi-FiLocate the northwood Wi-Fi and tap the gear iconTap AdvancedTap PrivacyTap Use device MAC Join northwood Wi-Fi to register your device https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#Mac Mac (Sequoia 15.0)Click the Apple menu in the top left corner of the screenSelect System Settings.Click on NetworkChoose Wi-Fi Click AdvancedFind the option for Private Wi-Fi Address and set it to Off https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#windows WindowsSelect the Start buttonSelect the gear icon to go to SettingsSelect Network and InternetSelect the Wi-Fi tabSet "Under Random hardware addresses" to Off https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=136907#smarthome Entertainment or Smart Home DevicesFor instructions on turning off MAC randomization for smart devices or TVs, please refer to the manufacturer's guidelines, as the process can vary by device. It's essential to disable this feature to ensure proper connectivity on college campuses like the northwood Wi-Fi. Do I need a computer? We highly recommend a newer name-brand computer, with a web camera, as your main computing tool which will be essential for individual study and group collaboration. What type of computer should I purchase and what are the minimum requirements?Determining what type of laptop best suits each student, however, depends on his or her major and personal preferences. Please keep in mind that a computer is a tool and students should purchase the computer that they will be most comfortable using on a daily basis. In general a suitable computer purchase should include a speedy CPU, plenty of memory, a high capacity hard drive, Wi-Fi capability (802.11g/n), a web camera, comfortable screen size and have Microsoft Office installed.You will also want your computer to provide you service throughout your years at Northwood University, so carefully consider important options such as extended warranties such as accidental damage protection and an extended battery warranty.Below you will find the MINIMUM and RECOMMENDED computer specifications for computing at Northwood University. These specifications should be used as guidance when making decisions on bringing a compuiter to NU.MINIMUM specifications are for those who are choosing not to buy a new computer and want to bring an existing one to NU.RECOMMENDED specifications are for those who are choosing to purchase a new computer and need guidance on which specifications to go with. As a rule of thumb, if you are buying a new computer, most, if not all, specifications will be fine. However, these guidelines will provide you with a good starting point.CHROMEBOOKS are becoming more popular with their low prices, however we do not recommend purchasing these for your Northwood courses.Computer Specifications for Computing at Northwood University WINDOWS PC APPLE MAC Operating System Windows 10/11 Home or PromacOS 11 or higherProductivity Tools Microsoft Office 365 can be downloaded for FREE, please visit http://office365.northwood.edu/" target="_blank office365.northwood.eduProcessor Type MINIMUM: Intel i5 10th Gen Processor RECOMMENDED: Intel i7 10th Gen Processor or better (Quad core or greater is preferred for higher video streaming quality)Memory MINIMUM: 8 GB RAM or higherHard Drive MINIMUM: 250 GB *Do not purchase a 128 GB HD* RECOMMENDED: 500 GB or higherGraphics Card MINIMUM: 512 MB Video Memory or higherWarranty 4 year parts and labor (on-site strongly recommended)3 year parts and labor AppleCare SupportInsurance Comprehensive breakage, theft, liquid, spill, hazard (strongly recommended)Virus Protection Software Recommended (see below)Web Camera One of the below options required Native Internal Webcam built in to comptuer OR External Cameras recommendations: Logitech C920, C930e, etc. Microsoft LifeCam SeriesHeadset and Microphone https://support.bluejeans.com/s/article/Recommended-headsets-and-microphones?r=0&ui-knowledge-aloha-components-aura-components-knowledgeone.ArticleActions.handleEditPublished=1&ui-knowledge-components-aura-actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1" target="_blank Click Here to view our recommended listRecommended Accessories USB Memory Storage Devices: Strongly recommended for their ease of use and ability to encrypt contents in case of lost or stolen property. Ethernet cable: These are required for wired connections in dorm rooms on campus. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#Retailers Where can I purchase a computer and what educational discounts are offered?Northwood University does not endorse one manufacturer over the other. The choice of what computer you should purchase is entirely up to the student. Below is a list of some retailers that offer educational discounts -- these hardware vendors and many others offer new laptop and desktop computers that are suitable for use at Northwood University. http://www.apple.com/us-hed/shop/browse/home/education_routing" target="_blank Apple https://www.dell.com/en-us/shop?cs=2236&scat=root&link_number=15866479&isredir=true" target="_blank Dell https://www.bkstr.com/northwoodstore/shop/electronics/computers-tablets?cm_sp=GlobalFY21-_-Hero1Tech-_-1694" target="_blank Northwood University BookstoreThese web stores allow for online ordering at a discounted price for home use personal computers. Purchases through these programs are transactions between the vendor and the individual ordering the computer. Northwood University plays no role in the purchase, warranty, or ongoing support of the computer or associated equipment.Note to Faculty and Staff: This program should be used for purchasing devices for personal use only. All Northwood University related computer purchases must go through the IT Help Desk. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#AlreadyOwn I already own a computer. Do I have to buy a new one? https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#Office365 How do I install Microsoft Office 365 on my personal device?Students and educators at Northwood University can https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30162" target="_blank download Microsoft Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, OneDrive, Teams, plus additional collaboration tools. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#Printer Should I bring a printer to campus?You may find it practical and efficient to have your own printer, especially during peak periods of lab use for midterms and finals. However, a printer is not required. All campus computer labs are equipped with laser printers and web printing is available to any computer lab -- seven days a week, virtually 24 hours a day.A print management system is in place to keep track of all personal student printing. Northwood provides students a $75 balance to use toward printing at the beginning of the year -- each print job costs 10 cents for black and white and 15 cents for color. Your remaining balance will show on the desktop when you log onto a computer in any one of the campus labs. **Personal wireless printers -- You cannot plug a wireless printer into the Ethernet port in your room. Your wireless printer must use Bluetooth or a cable that connects directly to your computer. IT does not support setup or troubleshooting personal printing issues. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#ComputerLabs Are there open computer labs and printers on-campus if I choose not to bring anything?Yes. Northwood has several on-campus academic computer labs, with a capacity of over 335 workstations available for student use. Please be aware that due to lab restrictions, students should NOT save any information on lab machines as they will be erased nightly between 2-6AM. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#TechnicalSupportOnCampus Where do I go if I need technical support or if my computer needs service?Information Technology (IT) supports the total campus community. The IT Help Desk is the first point of contact for IT services and support for students, faculty, administrators and support staff. The IT Help Desk is located on the second floor of Griswold Communications Center and is available to assist students on campus. If your computer does have a problem, stop in to visit the IT Help Desk and we will determine if it is hardware or software. If it is hardware, you will need to call the manufacturer or third party retailer to repair your device. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes to correct and how many computers are in for service may affect how long your computer will be with computer services.NOTE: Be sure to back-up all data, remove passwords and bring the charging cable when dropping off your device for repair. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#HardwareSupport What kind of hardware support can I expect if I live off-campus?IT concentrates its computer hardware support and services on the computers of students who live on-campus. Our technicians will not visit off-campus residences; however, students living off-campus can bring their computer (and charging cable) to the IT Help Desk located on the second floor of the Griswold Communication Center for support. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#KeepwithComputer What items should I keep with my computer?Manufacturer's tech phone number -- You will need this number to call for hardware repair service if you are under warranty from the manufacturer.Original recovery or restoration disks for your operating system and important software (remember, we do not have copies) -- These disks are provided by the manufacturer or you may be given the opportunity to create your own set of recovery disks by the manufacturer. Check the literature or ask the salesperson before making a purchase.External hard drive -- You should protect your files by making a copy of them to an external hard drive or an online backup service. All students are given 1TB of https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=112697" target="_blank OneDrive cloud storage space to save their active schoolwork. It can be accessed from any device with an Internet connection. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#MultipleDevices Can I bring more than one computer?Yes, you can bring more than one computer or tablet. The northwood wireless network is easily accessible by any device with wireless capabilities. Students are allotted one Ethernet port to hard wire their computer in their rooms. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#Internet How do I access the Internet on campus?Students have two methods to access the Internet on campus.WiFi access. You can connect to your device to the wireless northwood network. Once connected to the northwood network you should be prompted to https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#PersonalDevice" target="_blank register your device to get out to the world wide web.Ethernet access. You can connect your computer to the Internet with an Ethernet cable to the port in your dorm room. You must https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=30144#PersonalDevice" target="_blank register your device after plugging into the Ethernet port in your dorm. We recommend your device have a fully updated anti-virus program running on your computer. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#AntiVirus Do I need an Antivirus program?All computers that access the Northwood University network are recommended to have an up-to-date antivirus package installed. PC Magazine provides a list of the best Antivirus, Malware, Ransomware and Spyware software found https://www.pcmag.com/picks/the-best-antivirus-protection" target="_blank here. Northwood University does not endorse a given package over another and provides no warranty or support.If you run your antivirus software and the software locates a virus that it is not able to remove or you believe your computer has been damaged by a virus, you can bring your computer (along with the charging cable) to the IT Help Desk located on the second floor of Griswold Communication Center to have our technicians assist. https://northwood.teamdynamix.com/TDClient/1948/Portal/Home/?ID=17205d0c-70dc-44c9-8702-cc256948e56e#Apps What mobile Applications does Northwood University use?At Northwood University, we have four mobile apps ( https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=106597 Blackboard, My Northwood Mobile, and Rave Guardian) that will allow you to complete coursework on-the-go, and help you stay safe and connected. Be sure to download them all today! INTERNAL ONLY - What do I do if the Academic iPads are not connecting to the admin network? Please follow the steps below to enable your wireless network connection. Triple click the Home Button Enter the Guided Access passcode which is 6 0’s (000000) Choose End in the upper left hand corner Click the Home Button Choose Settings Choose Wi-Fi Select Admin Click the Home Button Choose Kiosk Pro Plus INTERNAL ONLY - How do I provide a PGP Token to a end user? Sometimes a user will get stuck at the PGP encryption screen when starting up their machine. If this is the case then they can have a Token read to them to enter that will get them past the following screen. THE HELP DESK ANALYST MUST FOLLOW THE DIRECTIONS BELOW TO PROVIDE A TOKEN TO THE CALLER Go to this https://keys.northwood.edu:9000/omc/GetLoginScreen.uevent" target="_blank PGP Token website and enter the user credentials found on the Help Desk intranet site Click on Consumers Click on Users Enter their last name, first name or username in the search box When the results page is returned, click on the user’s name Choose Symantec Drive Encription dropdown arrow Select the most recent last seen date Click the Magnifying glass under the WDRT column that corresponds to the name of the computer that’s locked. Hit OK to revealing a whole disk recovery token is a one-time event message. In the resulting popup you will see a field titled ‘Token:’ That 28 digit token is what needs to be entered on the PGP Passphrase screen. src="http://supportsystem.LiveHelpNow.net/resources/24865/Alpha.png" width="350" height="420 TELL THE USER THE TOKEN MUST BE ENTERED IN: All CAPS Include the dashes If you hit the TAB key you can see the characters being typed in. src="http://supportsystem.LiveHelpNow.net/resources/24865/unnamed.jpg" width="508" height="381 INTERNAL ONLY - How do I make a status bar update on my.northwood.edu? The status bar is a color coded notification bar located at the top of my.nortwood.edu 's home page. This is where students, faculty, and staff should go to inform themselves of any scheduled maintenance work or incident updates. To update the status bar please navigate to https://www.statuspage.io/ statuspage.io and follow the instructions below. Incident Under the STATUS PAGE link on the Intranet page, you will see the status page's login credentials in which you will use to sign in Once you are logged in, on the left hand side click on the Incidents tab You will then click on the Incidents tab again Then proceed to choose the blue +New Incident tab From there you will choose the blue Use Template drop down list and choose the appropriate template for your status bar update Make sure that under the Tweet Update section that the Post this to Twitter check box option is checked Once all sections of the "Create an Incident" form is completed (Incident Name, Incident Status, Message, and Tweet Update), locate the Component Status section and find the component that needs their status updated and in the drop down box choose the appropriate status Select the blue Create Incident tab to complete the status bar update Schedule Maintenance Under the STATUS PAGE link on the Intranet page, you will see the status page's login credentials in which you will use to sign in Once you are logged in, on the left hand side click on the Incidents tab You will then click on the Scheduled Maintenance tab Then proceed to choose the blue +Scheduled Maintenance tab From there you will choose the blue Use Template drop down list and choose the appropriate template for your status bar update Once all sections of the form is completed (Maintenance Name, Maintenance Details, Maintenance Start/End Time), go to the Automation Options section Click the check boxes for "Automatically set status to 'In Progress' at start of the maintenance period" and "Automatically set status to 'Completed' at end of the maintenance period" Two more boxes should appear under the two previously chosen options. These are "Automatically tweet when this scheduled maintenance begins/ends." Check each of these boxes Select the blue Schedule Maintenance tab to complete the status bar update INTERNAL ONLY - How do I reset a Person Proxy's password? Person Proxy Password Reset – For Help Desk Create work order using the Person Proxy - Password Reset template Login to Datatel/Colleague In Colleague change the search option to forms by clicking on the person in the upper left hand corner src="http://supportsystem.livehelpnow.net/resources/24865/personproxy%20form.JPG" width="459" height="191 Type in XAPXP Enter the student’s ID number or name in the person lookup prompt Does the proxy’s name appear in the list of proxies? YES – note the proxy’s ID and the student's ID numbers – skip to step 10 NO – Move onto step 7 Click the magnifying glass next to the ‘View Business Office / Financial Aid Proxy Permissions’ field at the bottome of the screen. Does the proxy’s name appear in the list of proxies? YES – note the proxy’s ID number – skip to step 10 NO – move onto step 9 The proxy has never had proxy access to this student. Email ‘Student Record Release Help’ to student and proxy. Add email to the work order and close work order. You are finished. In Colleague UI access mnemonic XPRXP Enter the Student’s ID number in the Student Field Enter the Proxy’s ID number in the Proxy Field Verify you have entered the correct ID numbers in the correct fields, then enter ‘Y’ in the Reset Proxy’s Password? Field Click Save button If you receive the error ‘You must agree to reset the proxy’s password to proceed.’ The Reset Proxy’s Password? Field has an ‘N’ instead of a ‘Y’ and must be changed to a ‘Y’ before proceeding. In the Output Device field enter ‘H’ for Hold/Browse File Output In the Banner field enter your username, i.e. rspears Click Save button Check the report produced to see if any errors occurred Did an error occur? NO – copy and paste the information from the report into the work order and close the work order The username and temporary password will be emailed separately (example http://supportsystem.LiveHelpNow.net/resources/24865/proxyemail.pdf proxyemail.pdf; http://supportsystem.LiveHelpNow.net/resources/24865/password%20email.pdf password email.pdf) to the address on file for the proxy. On initial login the users password will expire and they'll need to create a brand new password that is 6-9 characters long and includes at least 1 digit. YES – Proceed based on error message “Password reset cancelled. This proxy does not have access or is not assigned to this student.” Are the ID numbers entered in the Student and Proxy fields correct? YES – The proxy has never had proxy access to this student. Email the Proxy Quickpart to the student and proxy. NO – Go back to STEP 1 All other error messages Copy and paste the information from the report into the work order and send the work order to the Systems and Programming queue. How do I login to my Windows 10 laptop? Once Windows has booted up and displays the login screen, you must first connect to the admin network before entering your credentials to properly login. Please follow these steps in order to do so. After booting up the screen will display a screen with the time and date. By clicking your mouse pad it will bring up the Northwood University Acceptable Use Policy. Click the OK option to agree to the policy In the bottom right hand corner of your screen there is a wifi icon (See Picture). Click on that icon to open up your network settings. Enable the wifi by clicking it from off to on if it is not already. Select the admin network option and then click connect. You will then need to enter your credentials to connect to the admin network. Make sure the Connect Automatically option is NOT checked. Once you are connected you are able to sign into the laptop as you would normally. How do I register my personal device? Note: You must be on the Northwood network in order to register your device Connect your device to Northwood University’s wired or wireless network. Please note that if you are using a wireless connections, you must select the SSID "northwood". Start a web browser and try to visit a webpage. *You should be redirected to the Acceptable Use page. If using Chrome, go to https://wifi.northwood.edu https://wifi.northwood.edu. Review the policy and click Agree. Choose the link "Users who have a Northwood University account". Enter your Northwood University Username and Password, then click Continue. After a successful login you will have a 45 second countdown while your device joins the Northwood network. When the countdown is completed close the web browser. Now reopen a web browser and try to visit a web page, the page should now load. If you are still redirected to the Acceptable Use page, try disconnecting from the network and reconnecting or rebooting the device. *If Kaspersky Antivirus or Security are installed on your device you'll need to remove the program(s) and install http://windows.microsoft.com/en-us/windows/security-essentials-download" target="_blank Microsoft Security Essentials to ensure you are protected from viruses. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74939/antivirus-software-options?back=1" target="_blank What do I do if I have malware or a virus? How do I register my Game Console/Smart TV/Entertainment Device to the network? Connect your Game Console/Smart TV/Entertainment Device to the wired or wireless network and start an online game or attempt to connect to the Internet. This will allow the network registration system to see your system’s registration attempts. If the device has a web browser you may be able to register using the normal process. You will need to visit the following registration websites. **Please note you will need to access the website from a computer connected to the Northwood University network. http://miregister.northwood.edu http://miregister.northwood.edu In the Username field enter your Northwood username. In the Password field enter your Northwood password. In the MAC Address field enter the MAC Address of the device you are registering. **Your MAC Address must be entered in the following format AA:BB:CC:11:22:33 For instructions on obtaining your MAC Address, visit the hardware vendor’s web site. If you receive an error that the MAC Address provided is not valid please contact the help desk with the MAC Address of the device. Click the Register button. Your device will be able to connect to the Northwood network 5 minutes after successfully registering. How do I reset/change my password and/or set up my security questions? Information Technology has implemented a password self-service system which allows students, faculty, and staff to reset their password via the web at any time, from any location. Current users are forced to enroll in this service and provide three security questions with answers to verify identity. This will ensure that during your time at Northwood, you will always have the ability to reset your password as the Help Desk is not open 24 hours per da y. OFF CAMPUS To reset your password: Go to http://my.northwood.edu Choose Reset My Password *this option will only work if you have already setup your Northwood security questions Type in your Northwood username Domain will remain “northwood” Choose Next Answer the security question to reset your forgotten or expired password To setup security questions and utilize the password self-service tool: Go to http://my.northwood.edu Choose Setup Security Questions During this set up you will select three questions and you must provide the answers. It is strongly suggested that you pick security questions that have a definitive answer, and won’t change as time goes on. This set up is a one-time process and only takes a few minutes Once you have set up your password self-service you will be able to reset your password, unlock your account, or change your current password. To change your current Northwood password: Go to http://my.northwood.edu Choose Setup Security Questions Choose Change my Current Password Type in your Northwood username Domain will remain “northwood” Type in current Northwood password Type in new password and confirm password ON CAMPUS We recommend that all faculty and staff who are located on campus (or are using VPN to connect to the Northwood network) use the method below to change their password. If the steps below are followed, you will be less likely to have password synchronization issues. Log into a Northwood owned computer Press Ctrl+Alt+Delete, and then click Change a password Type your old password followed by a new password as indicated, and then type the new password again to confirm it Press Enter style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/79636/password-policy?back=1" target="_blank What are the password requirements? style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/80119/pgp-login-issues?back=1" target="_blank I am Faculty/Staff and having pgp login issues, how can I fix it? Can I access my Northwood email on my mobile device? If you have mobile device that is able to sync/connect with Exchange/Outlook, you may be able to access your Northwood email account from your device. http://forms.northwood.edu/it/email-on-mobile-device-setup/ VIDEO TUTORIALS iOS Devices (iPhone / iPad) Tap Settings on the Home screen Tap Mail Tap Accounts (if running iOS 10) Tap Add Account... Tap Exchange Enter your full email address (username@northwood.edu) Enter your Northwood Password that you use to login to my.northwood.edu If you want, you can enter a different descriptive name for your account in the Description box (e.g. NU). Tap Next Type in m.outlook.com in the Server box if you are a student. Type in mail.northwood.edu in the Server box if you are staff/faculty. The domain box isn't required to fill out. Enter your full email address (username@northwood.edu) in the Username box Tap Next Choose what you would like to sync Tap Save Note: Your email should now download. The first download can take several minutes. iPhone Student Example: src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/iphone.JPG" alt="iphone" width="351" height="381 Android Devices (setup may vary based on each mobile phone and/or Android OS installed) Open your app tray and click on Settings Locate and click on Accounts and Sync From here click on Add Account... This wording could vary between phones please select the Exchange or Corporate option. Enter your full email address (username@northwood.edu) In some cases, you may need to enter \username@northwood.edu in the Domain box. Enter your Northwood Password that you use to login to my.northwood.edu Click on Next The Email Address box should be filled out. Type in m.outlook.com in the Server box if you are a student. Type in mail.northwood.edu in the Server box if you are staff/faculty. Enter your username: username@northwood.edu Double check your password Click Next Choose which items you would like to synchronize and tap Next At this point it may ask for a nickname for this account (e.g. NU) click Next Tap Finish or Finish Setup Note: Your email should now download. The first download can take several minutes. By default, only the last 14 days of data will sync. Some devices will automatically download a security profile and ask you to accept it. Please click on allow or install and your device should start to sync. Android Student Example: src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/droid.JPG" alt="droid" width="358" height="444 How do I get Microsoft Office on my device? src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/NorthwoodOfficePagePhoto.jpg" width="1200" height="314 Northwood University is providing Microsoft Office to our faculty, staff, and student's PERSONAL HOME COMPUTER(S) AND/OR MOBILE DEVICE(S) free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more are available. As long as you're an employee or student at Northwood, and the program continues, you'll be able to use this software for FREE on your personal devices. In addition to the Office suite, Northwood users receive 1TB of OneDrive cloud storage space completely FREE. Use it to store your work or school files across multiple devices with ease and security. Share your files with colleagues and classmates as needed, and edit Office documents together in real time with Office Online. Information Technology strongly encourages our users to utilize this free 1TB of storage space versus other cloud storage solutions like Box, Google Drive, or Dropbox. Setup is simple; no need to wait for IT Install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad!) Includes 1TB of cloud storage from OneDrive so you can work with others and stay connected - http://www.northwood.edu/documents/information-technology/Save-and-Share-Files-in-the-Cloud-by-Using-OneDrive-for-Business-NU.pdf Learn how to use OneDrive Gain valuable skills on the world's most popular productivity software To get your Office follow these simple steps: For PC and Mac: Visit https://portal.microsoftonline.com/OLS/MySoftware.aspx https://portal.microsoftonline.com/OLS/MySoftware.aspx Type in your Northwood email address (i.e. username@northwood.edu) Enter your my.northwood.edu password You should land on the Office page. Select a Language and press the Install button. After installation, you will be prompted to activate. Choose the second option (log in with your subscription). Enter your username@northwood.edu and click next. Choose the second option, organizational account, then enter your Northwood password. The activation should complete. (Note: The activation may pop up again, occasionally. Simply login again using this same process.) (Office installs the 32-bit version on your PC by default, even if your computer is running a 64-bit version of Windows. If you are unsure which version of Office you should install, see http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7" target="_blank Which version is best for me?) For iOS and Android: Download from your app store iOS: https://geo.itunes.apple.com/us/app/microsoft-word/id586447913?mt=8 Word, https://geo.itunes.apple.com/us/app/microsoft-excel/id586683407?mt=8 Excel, https://geo.itunes.apple.com/us/app/microsoft-powerpoint/id586449534?mt=8 PowerPoint Android: https://www.google.com/url?q=https://www.google.com/url?q%3Dhttp://aka.ms/worda%26sa%3DD%26usg%3DAFQjCNFrzbwmAeAvn68SDgP-vXGSZemzOQ&sa=D&usg=AFQjCNGNp0xS2p0r7MlnedpPg4-THYXRiA Word, https://www.google.com/url?q=https://www.google.com/url?q%3Dhttp://aka.ms/excela%26sa%3DD%26usg%3DAFQjCNHB2h87MdHeSC4_QstkIZBWJ9e_gA&sa=D&usg=AFQjCNGlhnSIBBuzEtsSmujN0o44dMUkgA Excel, https://www.google.com/url?q=https://www.google.com/url?q%3Dhttp://aka.ms/ppta%26sa%3DD%26usg%3DAFQjCNGyvSEOuS6SYDOLElFFprxbhb-SYg&sa=D&usg=AFQjCNGuZ4rYRuKQDXkQpCiUK7s2PoIe1A PowerPoint Sign in with your school credentials for full editing capability If you have trouble installing Office, this guide may resolve your issue: http://aka.ms/office365help" target="_blank http://aka.ms/office365help. If you have any questions or need assistance please refer to the http://www.northwood.edu/documents/information-technology/Office365FAQs_For%20Students.pdf" target="_blank Office 365 FAQ document, contact the IT Help Desk at 877.209.HELP (4357) or email mailto:helpdesk@northwood.edu helpdesk@northwood.edu. How can I access my student's financial aid and make payments online? What is Parent WebAdvisor? As a parent, you may need access to view your student’s academic and financial information. If your child grants you access you will be able to review your student's bill/account and make payments, financial aid status, award letter, class schedule, final grades, and view an unofficial transcript. What is Northwood NOW!? Northwood University adapted an emergency notification system, known as Northwood NOW!, as an additional communication tool for students, faculty, staff, parents and family members to stay informed in the event of an emergency situation. The service allows users to select what type of information they wish to receive, and how they receive it. Currently, the notification options include e-mail, text messages, or land line phone options. STUDENTS MUST Provide Parent Access to Parent WebAdvisor by completing https://my.northwood.edu/bbcswebdav/xid-6937313_3" target="_blank these steps.How do I add a network printer? To add a network printer(s) to your printer list please complete the following steps. Find the name of the printer you would like to add. Most printers have the name labeled on the front of the printer. If you do not see a label with the printers name ask a coworker the name of the printer. Open Computer by clicking the Start/Windows button and then select Run In the Run dialog box type in \\miadmin\ A list of all network printers will populate. Double click the name of the desired printer and it will be added to your printer list. Allow 1-2 minutes for the drivers to install. What Apple discounts do you offer? src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/apple.JPG" width="1094" height="374 Apple has created a http://www.apple.com/us_edu_5004237/shop" target="_blank custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Apple purchases through this Apple program are transactions between Apple and the individual ordering the computer. Northwood University plays no role in the purchase, warranty, or ongoing support of the computer or associated equipment. Note to Faculty and Staff: This program should be used for purchasing MACs for personal use only. All Northwood University related computer purchases must go through the Help Desk. Note to Students: Both wired and wireless connectivity is available in all student housing areas. Wireless is available in all campus buildings. What Dell discounts do you offer? src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/dell.JPG" width="902" height="239 Dell Computer Company has created a http://www.dell.com/us/eep/p/?cs=2236&scat=root&link_number=15866479&isredir=true" target="_blank custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Dell is the standard PC for all Northwood University owned computers. Northwood University Information Technology recommends Dell computers for home usage. All Dell purchases through this Dell program are transactions between Dell and the individual ordering the computer. Northwood University plays no role in the purchase, warranty, or ongoing support of the computer or associated equipment. Note to Faculty and Staff: This program should be used for purchasing PCs for personal use only. All Northwood University related computer purchases must go through the Help Desk. Note to Students: Both wired and wireless connectivity is available in all student housing areas. Wireless is available in all campus buildings. Where do I go if I need technical support for my PC? You can bring your computer to the Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes to correct and how many computers are in for service may affect how long your computer will be with computer services. Are students required to own a computer? No. Students who do not own a computer may use on-campus computer labs. Northwood has several academic computer labs available, with a capacity of over 150 workstations, on campus for student use at various times throughout the day. Open lab hours will vary in each lab for each semester. Miner Lab – Near Security Office, Miner Hall Jordan Lab – Lower Level, Jordan Building Timberwolf Learning Center – Lower Level, Strosacker Building Additionally, the Purple Lab in Miner Hall is open 24 hours a day, 7 days a week for drop-in student use. The library also has several workstations for research purposes. Color printing is available in the Jordan 10 Open Lab. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74948/it-help-desk-hours?back=1" target="_blank When is the IT Help Desk Open? Should I buy a laptop or a desktop? A laptop will cost more than a comparable desktop unit, but it does give the advantage of being portable. Students who want to take their laptop to class for note taking or who will travel on weekends may find it beneficial to have their own programs and data files readily accessible. However, there are some additional security concerns with a laptop due to the portable nature. The choice between a laptop and desktop remains a personal decision, based on your budget and student responsibility levels. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74932/home-apple-purchases-for-students-faculty-and-staff?back=1" target="_blank What Apple discounts do you offer? style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74933/home-pc-purchases-for-students-faculty-and-staff?back=1" target="_blank What Dell discounts do you offer? What software will I need for my personal computer? The standard, campus-wide computer operating system at Northwood is Microsoft Windows 7. In required computer applications courses, Northwood will be teaching the Microsoft Office 2016 Suite. This includes Word, Excel, Access, and PowerPoint 2016. Information Technology at Northwood University is providing Microsoft Office to every student and employee FREE of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for offline and online use to best prepare you for class. As long as you are a current student or employee here, and the program continues, you'll be able to use this software for free. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74923/free-microsoft-office?back=1" target="_blank How do I get Microsoft Office on my device? What do I do if I have malware or a virus? All computers that access the Northwood University network are required to have an up-to-date antivirus package installed. The links provided below are suggestions for computer users who do not yet have an antivirus software installed. Northwood University does not endorse a given package over another and provides no warranty or support for the packages listed below. If you run your antivirus software and the software locates a virus that it is not able to remove or you believe your computer has been damaged by a virus, you can bring your computer to the Information Technology office on campus (2nd Floor of Griswold | Room 1) to have our technicians assist. Commercial Antivirus Software http://www.symantecstore.com/" target="_blank Symantec Antivirus http://www.mcafeestore.com/" target="_blank McAfee Antivirus http://www.trendmicro.com/buy/us/personal.asp" target="_blank Trend Micro Free Antivirus/Malware Software http://free.grisoft.com/doc/2/lng/us/tpl/v5" target="_blank AVG Antivirus - Free Edition http://windows.microsoft.com/en-us/windows/security-essentials-download" target="_blank Microsoft Security Essentials https://www.malwarebytes.org/mac-download/" target="_blank Malwarebytes for Mac Will I need to bring a printer to campus? No. A printer is not required. All campus computer labs have a laser printer for student use. A system is in place to keep track of all personal student printing. Each print job costs 10 cents for black and white and 15 cents for color. Northwood provides you a $75 balance to use toward printing at the beginning of the year. Your remaining balance will show on the desktop when you log onto a computer in one of the campus labs.How do I add more money to my printing balance? You will need to fill out a Print Purchase Agreement Form and pay for the additional printing credits at the Business Office. Once the form has been filled out, the Information Technology office will be emailed your receipt and add the amount to your print balance within 24 hours.If I have my own computer, can I connect to the Internet from my dorm room/apartment? All students who wish to connect their personal computer to the Northwood University network must meet certain security requirements. Upon connecting to the Northwood network, you will be required to install an agent that will check your computer for specific criteria and require you to fix any problems prior to gaining network access. Specifically, we will be making sure you have an up-to-date antivirus package installed, the latest service packs, all operating system security patches and that your computer is configured to receive automatic patch updates. CAMPUS RESIDENTS: Yes. All on-campus student housing is either wireless or hard-wired to provide a high-speed internet connection for student-owned personal computers. There is NO CHARGE for this service. Your PC must have a Network Interface Card (NIC) to connect from the dorms. Home routers and wireless access points are NOT permitted on campus. Students who attempt to use such devices will have their network access removed. Students who wish to have additional network connections in their room are permitted to bring hubs or switches that do not provide wireless access or distribute DHCP addresses. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74914/personal-device-registration?back=1" target="_blank How do I register my personal device? What sort of network accounts will I have at Northwood University? Every student will be given a user ID and a password to log onto the network, and their Blackboard account. The user ID that is assigned to you does not change. The password to log onto the network and into Blackboard is the same. The password will expire every 180 days. Am I provided with a folder to save files on campus computers? Students are provided with 1TB of Microsoft OneDrive online storage space for documents, photos, and videos, so you can edit and share them from anywhere, on all of your devices. Students are also provided 250 MB of personal network space called the S: drive to store information when working in a computer class or in a computer lab. The S: drive is available to you each time you log into a Northwood computer no matter which lab you are in, and is secure and backed up regularly. We do reserve the right to remove content that is non-academic related. Is Blackboard down? See if Blackboard.com is down right now for everyone, or if it is offline or unavailable by visiting the http://status.blackboard.com/" target="_blank Blackboard Services Status page. Is TurnItIn down? Providing fast, reliable and secure service is something that Turnitin takes seriously. Stay current with Turnitin's system status, performance, security, and scheduled maintenance updates via the Twitter feed https://twitter.com/#!/TurnitinStatus" target="_blank @TurnitinStatus. Where can I get help when I have a computer related question? The Information Technology Help Desk is your contact point for all computer related questions or problems at Northwood University. Help Desk staff will either assist you directly or route your request to the appropriate IT staff member. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74948/it-help-desk-hours?back=1" target="_blank When is the IT Help Desk Open? How do you map a network share drive? When you create a shortcut to a shared folder or computer on a network (also called mapping a network drive), you can get to it from Computer or Windows Explorer without having to look for it or type its network address each time. Open Computer by clicking the Start button , and then clicking Computer. Click Map network drive. In the Drive drop down list, click a drive letter (You can choose any available letter). In the Folder box, type the path of the folder or computer, or click Browse to find the folder or computer. Administrators should use file://\\miadmin\sharedrivename$ \\miadmin\sharedrivename$ ( Replace the sharedrivename with the actual share drive name or your username) Faculty should use file://\\mistudent\sharedrivename$ \\mistudent\sharedrivename$ ( Replace the sharedrivename with the actual share drive name or your username ) File path must be typed exactly as it was created Use the backslash key found above the enter key To connect every time you log on to your computer, select the Reconnect at logon check box Click Finish. Your computer is now connected, or mapped, to the network drive. %MCEPASTEBIN%How do I connect my Northwood owned laptop to my home network? Double click on the Odyssey Access Client Manager to bring up the settings screen. Now on the Odyssey Access Client Manager (OACM), click the "Scan" button so your Wi-Fi card can scan the home Wi-Fi network. The scan should reveal your home Wi-Fi network as well as other Wi-Fi signals in the air. Please double-click on your home Wi-Fi. Once you double click you would be prompted to enter your WPA or WPA2 key (this is the password you have setup for your home Wi-Fi). Next, click "OK" and you should return to the OACM’s main screen. Please make sure you check the "connect to the network" option. Verify the connection information status field to ensure that you are connected. How do I install Minitab or JMP? The IT Help Desk no longer provides software install discs to any program. However, all Math software resources are now available as a digital download. Log into my.northwood.edu Choose the My Files Tab Click the Northwood University section on the left hand side of the screen Choose Math Resources Select the desired program *Minitab18 is NOT compatible with Apple products, but Minitab Express will work on Macs. Please note that Minitab Express and Minitab are both very similar AND very different. Please visit this http://www.minitab.com/en-us/academic/ site for frequently asked questions and compatibility issues. Will my printing balance rollover to the next semester? Yes....the $75 annual balance is good from Fall to the beginning of the next Fall term. If a student adds money to their printer account throught the business office that money will never expire. How do I obtain a Xerox Printer/Copy Code? If you are having code difficulties with a Xerox printer, or need a code established please contact Bridget Smith at x74304 in the Business Office.How do I Create an Outlook Email Archive or Personal Folder Open Outlook and click on the “File” tab Click on “Account Settings” and select “Account Settings” again within the drop down Under the “Data Files” tab hit “Add” Navigate to your S: Drive and name your Personal Folder whatever you’d like in the File Name area and hit OK Your newly created Personal Folder should show up in the left hand pane under the mailbox. You can expand the archive by clicking the “>” and create folders within it like any other folder in your mailbox *Any emails placed in your archive folder will be saved, and backed up, daily to your network share drive How do I schedule a video conference? Please allow 5 business days when requesting VTC’s between Northwood sites and 10 business days when requesting connections to non-Northwood sites. Log into my.northwood.edu, while on the My Campus tab, locate the “My Calendars” section and click the “Schedule an Event” link. Next, click on the “Schedule a Video Conference” button. Provide the requested information, using the “Next” button to proceed through the form. Please Note: an exact attendee count is not required, just an estimate. Enter as much information and detail as you feel necessary in the “Comment” field (i.e.; any special preferences, repeat dates, catering needs, etc.). When finished, click the “Submit” button. You will receive an emailed copy with a detailed “tentative summary” of all needed resources. Review and reply to the summary for your request to be completed and confirmed. Once the reply is received (and any corrections made) you will receive a “confirmation” email. This email is critical as it is the only notification sent to all locations informing our VTC technical team of their duties in providing support for your meeting or event. Until you receive this final confirmation email your video conference IS NOT SCHEDULED! If at any time you have questions or comments regarding Northwood University VTC services please contact the Northwood helpdesk or email questions to itvcontrolroom@northwood.edu.What is OneDrive and how do I use it? Microsoft OneDrive for Education is your document library. OneDrive for Education uses Microsoft Office 365 hosted productivity software to store and organize your work files in the cloud. When you store your files in the cloud, it’s easy to share them with your coworkers so that they can review or edit the content. Sharing files this way is much more efficient than attaching them to email messages. OneDrive for Education also makes it easy to access and sync your files from anywhere and from multiple devices, even when you’re not on the university network. http://www.northwood.edu/documents/information-technology/Save-and-Share-Files-in-the-Cloud-by-Using-OneDrive-for-Business-NU.pdf" target="_blank Learn how to use OneDrive https://support.office.com/en-us/article/OneDrive-videos-9581db03-f8b9-4722-85b5-d0059235d300?ui=en-US&rs=en-US&ad=US OneDrive Tutorial VideosHow do I VPN into the Northwood network? The first time a computer logs into the updated SSL VPN software there will be a few extra steps that need to be completed in order to prepare the computer to use the system. Below are detailed instructions for first time use. Open an Internet Explorer and type vpn.northwood.edu into the address bar. Please log in using your Northwood University username and password. Windows machines WILL prompt you to download an app. The installer will be in the middle or bottom of the web browser. ALLOW or ENABLE all prompts as they display! (You may get a setup control warning asking if you want to download, install, and/or execute software from the following server. You can choose ALWAYS for this prompt.) Allow the Pulse Secure installer to finish. It will take several minutes for it to fully install. If connected you will see a Pulse Secure icon in the lower right hand corner of your toolbar instead of the green padlock. To disconnect find the Pulse Secure icon in your system tray. Right click and then click on open Pulse Secure (see below) then click to disconnect. How do I use my Northwood University Mitel office phone? Instructions for basic VoIP phone features, such as placing and transferring calls, forwarding a line, placing calls on hold, and connecting conference calls can be found below. src="http://supportsystem.livehelpnow.net/resources/24865/mitel-mivoice-6920-ip-2-vl.jpg" alt="6920" width="222" height="222 http://supportsystem.LiveHelpNow.net/resources/24865/6920%20Model%20-%20Quick%20Reference%20Guide.pdf 6920 Model - Quick Reference Guide.pdf http://supportsystem.LiveHelpNow.net/resources/24865/6920%20Model%20-%20User%20Guide.pdf 6920 Model - User Guide.pdf https://mediasite.northwood.edu/Mediasite/Play/c100f9c251eb490c9b6034c622b7f34e1d" target="_blank 6920 Model - Video Overview Demo https://mediasite.northwood.edu/Mediasite/Play/c839a345f9b74777ac2b4e9e4f5c65451d" target="_blank 6920 Model - Dynamix Extension Video https://mediasite.northwood.edu/Mediasite/Play/8dd16c381f3d4ee4a10441ed7f7c39d81d" target="_blank 6920 Model - Inter-Dept Call Pick-Up Video src="http://supportsystem.LiveHelpNow.net/resources/24865/mitel%20-%206940.jpg" alt="6940" width="312" height="178 http://supportsystem.LiveHelpNow.net/resources/24865/6940%20Model%20-%20Quick%20Reference%20Guide.pdf 6940 Model - Quick Reference Guide.pdf http://supportsystem.LiveHelpNow.net/resources/24865/6940%20Model%20-%20User%20Guide.pdf 6940 Model - User Guide.pdf https://mediasite.northwood.edu/Mediasite/Play/8dd16c381f3d4ee4a10441ed7f7c39d81d" target="_blank 6940 Model - Video Overview Demo To Login: Hit the silver circle button to wake your phone up Hit Hotdesk Choose Login Enter your extension Hit Enter Enter your pin (default pin is your extension unless you've setup your VM which would override the default) Hit Enter To Log out: Choose Log out Choose Log out again How do I set up my Northwood University Mitel Voicemail for the first time? View the Voicemail Quick Reference Guide below to learn how to navigate your voice mail system. http://supportsystem.LiveHelpNow.net/resources/24865/Voicemail%20Quick%20Reference%20Guide.pdf Voicemail Quick Reference Guide.pdf https://mediasite.northwood.edu/Mediasite/Play/8a5e35ecc2f6424881cda9c6a3f31f921d Voicemail Usage and Set-Up Video Demo Press the voicemail button, src="http://supportsystem.LiveHelpNow.net/resources/24865/Ic_voicemail_48px_svg.png" alt="vm" width="28" height="28 ,on your phone You will be prompted to enter your passcode (the default passcode is your extension #) The Voicemail System will walk you through a tutorial on how to setup your voicemail box the first time If you want to run the tutorial again you can press 8 for User Options and 8 again for Tutorial Can you help with publisher integrations like Minitab, WileyPlus, SimNet, Pearson MyLab, or McGrawHill? Since publishers integrations and materials are outside of the Northwood Blackboard system (e.g., WileyPlus, SIMnet, Pearson), Northwood I.T. staff are blocked from getting into the systems to troubleshoot issues for you or students. The publishers have support staffs of their own that are very responsive to any technical issues you may encounter. Below is a list of the support websites and phone numbers that you can use if you encounter issues with your publisher integrations. https://hbr.org/store/case-studies?cm_mmc=cpc-_-google-_-domestic-_-cases&referral=02276&utm_source=google&utm_medium=cpc&utm_campaign=dom_cases&gclid=Cj0KEQjwpNm-BRCJ3rDNmOuKi9IBEiQAlzDJH64R7HQePMBKmKbZSsrWquDXjdaK463ed-mTEff2RPAaAv0V8P8HAQ Harvard Case Study | 800.545.7685 http://departmentsplus.cengage.com/b2bstore/contact_us.html Cengage MindLinks | 800.354.9706 http://www.peregrineacademics.com/home/technical-support Peregrine (CPC and ACPC Exams) | 877.260.1555 http://www.insightassessment.com/ Insight (Critical Thinking Assessment) | 650.697.5628 http://support.softchalk.com/ics/support/default.asp?deptID=15143&_referrer=https://www.google.com/ Softchalk | 877.638.2425 http://www.nettutor.com/index.html%3Fp=73.html NetTutor | 813.674.0660 (x204) http://www.blackboard.com/support/index.aspx Blackboard Store | 800.424.9299 http://mpss.mhhe.com/contact.php McGraw-Hill | 800.338.3987 https://webassign.force.com/wakb2/?cu=1&fs=ContactUs&l=en_US WebAssign | 800.955.8275 http://support.emcp.com/contact-us/ SNAP | 800.328.1452 http://www.minitab.com/en-us/support/ Minitab | 814.231.2682 https://hub.wiley.com/community/support/wileyplus WileyPlus http://mpss.mhhe.com/products-simnet.php SIMnet https://support.pearson.com/getsupport/s/ Pearson MyLab Where do I find my device's MAC Address? What is a MAC Address? A MAC address is a unique identifier attached to most network adapters (NICs). This identifier is a sequence of 12 hexad ecimal digits (0-9,A-F) most often represented like this 00:11:22:aa:bb:cc or 00-11-22-aa-bb-cc. To find your device's MAC address follow the simple steps below. PERSONAL COMPUTERS Apple Computer From the Apple menu in the upper left hand side of your desktop Select System Preferences --> Network --> Advanced Your MAC address is the AirportID Windows Computer Press the Windows Start key --> Type cmd -->press Enter to launch the command prompt Type ipconfig /all into the command prompt Look for the Wireless Adapter MAC address listed as Physical Address MOBILE DEVICES Windows 8 Mobile Device (Phone & Tablet) Settings --> About/Info --> More Information Android Device: Settings --> About --> Status --> Wi-Fi MAC address iOS Device (iPhone & iPad) Settings --> General --> About --> Wi-Fi Address ENTERTAINMENT DEVICES Nintendo DS Enter the Nintendo Wi-Fi Connection Setup in the game's menu. Select Options --> System Information The MAC address is displayed on the top line. Sony PSP Navigate to System Settings -->System Information which is where the MAC address is listed. Nintendo Wii From the Wii Channel menu, select "Wii Settings" (the round button on the bottom-left of the screen with "Wii" on it ). Select "Internet," then "Console Settings." The MAC address of the Wii console is displayed on the first line. Sony PS4 On the XMB, arrow up to the very top until you see the XMB Menus. Scroll over to the right to "Settings". Go down to "Network". Then down to "View Connection Status" From this area, we can get the WiFi and Lan Cable MAC Address. Sony PS3 From the PS3 main menu screen Select Settings. Select System Settings. Select System Information. This screen will display your PS3 MAC address. Microsoft XBOX ONE If you are signed into your profile, navigate to "My Games & Apps". **Skip this step if you are not signed into a profile. From there, select "Settings". In the settings pane, select "Network". Select "Advanced Settings". Record the "Wired MAC" address on this screen. It should be in the format "00:00:00:00:00:00." You should have both a Wired and Wireless entry. Microsoft XBOX 360 Select Wireless Information from the Advanced Settings screen in the Xbox Dashboard (under System, Network Settings). If you have the Xbox 360 Wireless Networking Adapter, this MAC address will match your console's MAC address. --> How can I access the Northwood wireless network? All visitors to Northwood University have access to the northwood wireless network. Self-Registration for an account is required, and has been verified to work with all major web browsers—if you have problems registering your device, please try a different web browser (i.e. Internet Explorer, Safari, Chrome, Firefox). Guest access is for 24 hours—for longer stays, users must self-register after the initial session expires. Search for the northwood SSID wireless connection on your mobile, laptop, or tablet Open an internet browser (i.e. Internet Explorer, Chrome, Firefox, Safari, etc) The web browser should take you to https://wifi.northwood.edu" target="_blank https://wifi.northwood.edu (if it doesn’t manually type in the address) Choose Agree Choose Guests (24 hour access) - Start>> Enter your information into the Guest Self Registration form Choose Request Guest Access An assigned username and password will auto-populate, and an email from Northwood WiFi will also be sent with credentials Check that you agree to the AUP and choose Login Your device will register and complete Once finished close the browser window and reopen to join the wireless network **Only one device per email address can be registered at a time As most other public WiFi services, northwood is not an encrypted network. Use https or other secure applications if you need to send personal or confidential dataWhy isn't my Media Site video opening? Media Site video not opening? Due to security updates, the Media Site video hyperlinks may need to include the “https” instead of just the “http” at the front of the URL. Copy and paste the video’s URL link into a new internet window/tab, then add the "s" as mentioned in step #1. If there is already an “s” skip to step #4. Refresh your browser window/tab to load the page (you made need to refresh more than once for the video to fully load). What browser are you using? If using Chrome, please try copying and pasting the link in IE. How do I share my calendar in Outlook? Microsoft Outlook allows Northwood University faculty and staff to share their Calendar with other University faculty and staff. When you share your Calendar, the recipient will be able to view your Outlook Calendar in Outlook. Share your calendar In Microsoft Outlook, click the Calendar icon on the Navigation Pane. Next, click Share My Calendar… on the Navigation Pane. A Sharing invitation e-mail will open. In the To… box type the name of the person within Northwood University you wish to share your calendar with. Ensure the Allow recipient to view your Calendar check box is checked. If you would like to Request permission to view recipient’s Calendar, ensure the check box is checked. Next, click the Send button A confirmation dialog box like the example below will open. If everything is correct, click the Yes button. Your Calendar is now shared. The recipient will need to click the Open this Calendar button when the Sharing invitation is received in their Inbox. Open shared Calendar If you received a Sharing invitation in your Inbox: Click the Open this Calendar button in the Sharing invitation. The shared Calendar will open next to any Calendar already in view The shared Calendar can now be accessed in the Calendar Navigation Pane. If you did not receive a Sharing invitation: In Microsoft Outlook, click the Calendar icon on the Navigation Pane. Next, click Open a Shared Calendar… on the Navigation Pane. Click the Name… button on the Open a Shared Calendar dialog box. Select a name from the Global Address List. Note: You can search for a name by typing the beginning of the last name in the Search box. Next, click the OK button on the Global Address List dialog box Then click the OK button on the Open a Shared Calendar dialog box. The shared Calendar will open next to any Calendar already in view The shared Calendar can now be accessed in the Calendar Navigation Pane. How do I embed a Youtube video to my class? With the recent updates made by Google in April the ability record/upload videos through your course and select videos for display in your course has been broken. Blackboard is currently working on a fix but currently the ability is not there. In the meantime you can use the below steps to upload/record videos to Youtube and add into your course. Upload/record videos in Youtube Go to https://www.youtube.com Use the “Sign in” button in the upper right to log in to Youtube Once logged in use the “Upload” button in the upper right to access the page to upload or record your video Upload Click the Select files to upload to open a window to browse your computer to select the video(s) or drag and drop the videos on to the page Once a file has been selected or drag and dropped you will be presented with the videos information page. Complete the information on the page and use the “Publish” to upload the video to your Youtube account Record Click the “Record” button on the right to record from webcam a new video To start recording click the “Start recording” button at the bottom of the video display If presented with the below prompt you will need to “Allow” access to your webcam to Youtube for recording Once you have completed your recording click the “Stop recording” button at the bottom of the video display If you are happy with your recording click the “Continue” button to start the upload of the video to Youtube On the video information page completed the information and click the “Publish” button to upload the video to your Youtube account Add videos to your course Go to https://www.youtube.com Use the “Sign in” button in the upper right to log in to Youtube Access video Videos tied to your Youtube account Click the Youtube drop-down in the upper left and click “My Channel” From the “My Channel” page click the Video Manager in the upper left For the video you wish to add click the “Edit” drop-down and select Info and Settings Copy the url from the “Video URL” in the right hand Video Information Videos not tied to your Youtube account Use the “Search” bar at the top of page to search for the desired video Click the video you wish to add From the video’s page cop the url from the browser “Address” bar Go into your course to where you want to add video and from the Text Editor click the “Insert/Edit Embedded Media” From the “Insert/Edit Embedded Media” window paste in the url saved from step 3. Complete any other settings you want for the video and then click “Insert” in the lower right. Complete any other information for the item being added to your course and click “Submit” What Hardware/Software do I need to access Blackboard? Hardware and Software Specifications for Blackboard You need a computer with multimedia capabilities (i.e., sound with speakers), a monitor capable of at least 800 x 600 resolution, an Internet connection of least a 56K modem connection, and an Internet Browser in order to access Blackboard. Your browser must accommodate both Java and JavaScript for some functions of the course. These are functions you can turn on in your browser. Your browser must be set to accept cookies (use minimum browser security settings). Firewalls will affect your ability to access and use Blackboard. Popup Blockers will affect your ability to use the Collaboration Tools and other features. Windows Users Only – Downloading Java Java is required to use Collaboration Tools in Blackboard. This plug-in may be downloaded from a page that appears when you join a Collaboration Session, or, visit http://www.java.com/en/download/manual.jsp and download Java. MAC OS X has Java installed. Supported Browsers Blackboard supports four primary browsers for Learn releases. The dates listed are the original release dates for general availability. Internet Explorer® 11 from Microsoft (17 October 2013 for Windows 8.1, 7 November 2013 for Windows 7) Internet Explorer 10 from Microsoft (26 October 2012 for Windows 8, 26 February 2013 for Windows 7) Internet Explorer 9 from Microsoft (14 March 2011) Some configuration options for Internet Explorer might make some features of Blackboard Learn difficult to use. To learn more, see Internet Explorer Security Zones and Compatibility View topic in this section. Safari® 7 from Apple (22 October 2013) Safari® 6 from Apple (25 July 2012) Safari for Windows is unsupported. Apple's continued support for this browser is unclear, and Blackboard does not test it. Firefox® 28 (stable channel) from Mozilla (18 March 2014) Firefox 24 (ESR channel) from Mozilla (17 September 2013) Chrome™ 34 (stable channel) from Google (8 April 2014) Enabling Cookies in Your Internet Browser In order to use Blackboard on your computer, you must have cookies enabled. To do so: Internet Explorer Open Internet Explorer and select Tools Internet Options. Select the Privacy Tab. Using the sliding bar, slide the bar down so that the cookie settings are Medium or lower. Click Apply. Then click OK. Safari Open Safari and select Safari Preferences. Click Privacy. Under Block Cookies select the option “Always.” Close the Window. Mozilla Firefox Cookies are enabled by default in Firefox. Enabling JavaScript in your Internet Browser Blackboard requires that your browser accommodate JavaScript for some functions to work properly. Please do the following to ensure your browser is ready: Enabling JavaScript in Internet Explorer Open Internet Explorer and go to Tools Internet Options. Click on the Security Tab, then Custom Level. Scroll to the section titled Scripting. Verify that Active Scripting is enabled, click OK, Yes to the warning, and then OK. Enabling JavaScript in Mozilla Firefox Javascript is enabled by default in Firefox.How do I navigate through Blackboard? Please see the Getting Started with the Course Environment guide posted http://www.northwood.edu/documents/information-technology/bbdocs/FacultyQuickStartGuide.pdf" target="_blank here. How do I log into Blackboard? My. Northwood.edu is a web portal maintained for the benefit of Northwood University students, faculty and staff. This site will play an important role in your Northwood experience, making your awareness and understanding of it key to your success as a Northwood faculty or staff member. The online address is: http://my.northwood.edu. To login, enter your Northwood provided username and password and then Click the Login button. If you encounter any difficulties logging in, contact our Northwood University Helpdesk at 877.209.4357 or via email to helpdesk@northwood.edu After logging in, you will find a series of tabs—My Campus through Web Mail— that provide the organizational and navigational structure to access the information, resources and services available to you as a Northwood student, faculty or staff member. My Campus is the “landing” page (tab) all students, faculty and staff enter upon login to my.northwood.What all can I do within Blackboard? My.northwood.edu is a community web space for Northwood students, faculty and staff. It serves as a single-source venue for communication, teaching and learning, access to key resources and services, and as access to individual academic and financial information. The site is organized and navigated through a series of tabs beginning with My Campus through Web Mail. This is a preview of the information and resources available within each Tab area. What will I find inside my.northwood.edu? The site is organized/navigated through a series of primary tabs (from left to right): My Campus—the opening screen or landing/homepage of the site My Courses/Orgs—access to your courses and organizations My Files—virtual storage Library—student electronic reference/research resources WebAdvisor—personal academic/financial records and resources Web Mail—your Northwood email The My Campus tab also contains a series of secondary tabs with access to: Blackboard Help—tutorials and help documentation for using Blackboard Notifications—overview of course and organization activity Password Self Service—on-demand self-service for password resets/changes Northwood NOW!—University emergency notification enrollment system System Outages—University calendar of electronic system downtime Northwood Hub—University athletics and social media interaction Wall Street Journal Online –business, finance, economic, political and sports news Feedback—share your comments regarding the my.northwood.edu site My Campus houses: My Campus FYIs—University messages and notices Campus Calendars Information/Services/Tools— links to graduate student services, information My Bookmarks—personal links to frequented web locations My Courses/Orgs contains your Course List, Course Report Card and Organization List. My Files or My Content is a personal virtual storage area for student files/documents. In addition, students can click Northwood University to access University shared documents/files. Due to the web-based nature of my.northwood.edu, files stored within My Files are available as long as access to the Internet is available. Library provides access to all electronic research and reference tools specific to our students. Librarian contact information is also included. The leftcolumn menu is navigation to resources. Use WebAdvisor Students folder to access personal, financial and academic records and resources. Web Mail is access to your Northwood email account. Your Northwood email is used exclusively within courses and organizations for communication making it imperative to check this account frequently for new messages. NOTE: It is important to ALWAYS LOGOUT of my.northwood to protect your personal information.How do I post a course syllabus? With Edit Mode on, Click Syllabus from the course menu Mouse over Build Content to display the drop-down menu then choose (click) Item To attach/link the Syllabus, you can choose to: - click the Attach File tool from the Text editor, or - click Browse My Computer to attach from a location on your local computer, or - click Browse Content Collection to attach from My Files Step-by-Step Clicks using the Text box Attach File tool: Click Browse My Computer > Click file name from location on computer > Click Open > Highlight text in “name of link to file” window, type text link name [the link displayed to students to click and open the document], Click Submit, Submit and Submit. Step-by-Step clicks using the Browse My Computer button: Click Browse My Computer > Click file name from location on computer > Click Open > Highlight text in “name of link to file” window > Type text link name [the link displayed to students to click and open the document]> Click Submit. [OPTIONAL: Add any description/explanation within the text box] Step-by-Step clicks using the Browse Content Collection button: Click Browse Content Collection >Click My Content > Click in the radio button preceding the file name > Click Submit > Click OK to allow read permissions > Click Submit [OPTIONAL: Add any description/explanation within the text box] NOTE: Either of these methods can be used to attach any file type, including .pdf files, Microsoft Word docs, EXCEL Spreadsheets, PowerPoint presentations, etc.How do I create a course announcement? With Edit Mode on, scroll down to the Course Management menu, expand Course Tools and Click Announcements Click Create Announcement button Complete the Create Announcement screen Type Subject Title Add Message – Use editor tools to change fonts, text color/size, add external links, attach files, insert images, multimedia files or Mashups, etc. Click boxes for Display After and Display Until to select display dates and times (default posting is 7 days) Click “Override User Notification Settings” to ensure delivery of announcement by email to students. Click Browse to add a Course Link to a specific area or file within the course menu. Click Submit to post Announcement to course [announcement is added to My Announcements module on the course Homepage] To Edit or Delete announcement click the drop-down menu and select Edit or Delete Click (hold click) drag & drop tool to reorder announcements How do I record my class attendance? With Edit Mode on, scroll down to the Course Management menu, expand Course Tools and Click Course Attendance Choose the Attendance Date and Click Submit Click Attendance Status drop-down menu to select the Attendance Status (present is the default) Click “Save” to record attendance for the selected date. Click “Add Another” to select another date and record attendance statuses From Course Tools, Click Attendance Summary to view all recorded course attendance.How do I add a Discussion Board? With Edit Mode on, scroll down to the Control Panel, expand Course Tools and Click Discussion Board Under the heading Discussion Board click the Course ID (a 5 digit number) Click the Create Forum button Complete the Create Forum screen Add Forum title/subject. In the Description window add the Forum question/discussion topic and participation details. Use editor tools to attach files, insert images, link multimedia files or add Mashups to the description window. Set Forum Availability and Settings You can choose between Standard View, the default, and Participants must create a thread to view other threads in this forum, which is the post first setting. Forum settings are grouped into related areas on the page, making it easier to scan and select options. Settings that are not available based on the current selections are grayed-out or have strike-through text. For example, when you apply the post first setting, various settings are automatically set and made unavailable for change to maintain the integrity of the post first capability. An author is not allowed to delete his own posts to avoid a student posting something first to see others’ posts, and then editing their post after the fact. Click Submit to create Forum and add to course. NOTES: - Students will access discussion forums from the course menu by clicking either the Discussion or Tools menu item link. - Graded forums automatically add a Grade Center column. How do I add a Turnitin Assignment? To add a Turnitin Assignment: With the edit mode turned on in your class, click on the Content Area that you would like to house the assignment (Weekly Folder, Assignments, etc.). Click on the Assessments drop down button and choose Turnitin Assignment from the drop down selection list. Enter in your Assignment’s title and point value, the start date (when students can access the assignment) and the due date. Click the More Options button and enter in your assignment instructions (you could copy/paste here if you already have directions created). Then make your selections for the rest of the options and click the Submit button. This will add the assignment to your Blackboard course so students can view and upload their assignment and it will generate an originality report for you and them. To View the Uploaded Papers: In your course’s Control Panel, click on Turnitin Assignments in the Course Tools area. Click the “view” link under the name of your Turnitin Assignment. This will show you a listing of your students’ papers and allow you to click on the Report % amount for each paper and view that Originality Report. Tips/Tricks: Allow students to view their own originality report, this will take away the anxiety of Turnitin being a “caught ya” tool and more of a “learn what you did wrong” tool. Clarification: This tool does not verify APA formatting, only plagiarism. You determine what the target % range is for your course (5-10% is an acceptable range for an academic report). A high percentage, even with correct citations, still means that the student is not the author of the majority of their paper! How do I add an assignment? With Edit Mode on, Click the Content Area (Class Folders) button from the course menu Mouse over Create Assessment to add an assignment directly to the content area, or open a weekly/unit folder then mouse over Create Assessment to display the drop-down menu options and click Assignment Complete the Create Assignment screen In the Name window add the Assignment title. In the Instructions window add a description, assignment details and instructions. Use editor tools for formatting and adding content to the instructions area of the assignment. Click Browse My Computer to attach assignment files from your local computer. A Grade Center column is automatically added when this tool is used to collect student work. Add points possible to populate the GC column. Grading takes place from the GC column. NEW: the ability to allow students to submit unlimited times or a specific number of times. The default setting is one attempt. Click Display After and Display Until then enter dates and times to make the submission link available and unavailable to students. Add the assignment due date. NEW: the ability to create assignments for individual students or for student groups. When creating assignments for groups, grading for all group members is done simultaneously. Click Submit to create the Assignment.How do I use the grade center? Please see the Getting Statred with The Grade Center guide located http://www.northwood.edu/documents/information-technology/bbdocs/GradeCenter.pdf" target="_blank here.How do I customize the grade center? Please visit the Blackboard websites Help section on Customizing the Grade Center https://en-us.help.blackboard.com//Learn/9.1_2014_04/Instructor/120_Grade_Center/010_Customize_Grade_Center" target="_blank here.How do I post to a Discussion Board? Discussion Board Depending on how your instructor set up your course, you access the discussion board from either the course menu or a course area, such as a content area, learning module, lesson plan, or folder. The main Discussion Board page displays a list of available discussion forums. A forum is an area where users discuss a topic or a group of related topics. Click a forum title to view the messages. Forums containing unread posts appear in bold. View data on the number of posts and participants. Click the number in the Unread Posts column for one-click access to a forum’s unread messages. Within each forum, users can create multiple threads. A thread includes the initial post and any replies to it. When creating a forum, your instructor has the option of allowing or not allowing you to start threads. A moderated, graded forum used to evaluate student performance will be tightly controlled, and you cannot create threads. Other forums are designed for users to share opinions and thoughts on tangential or unrelated topics. Course groups can have their own discussion boards that members create using the groups tool. Group discussion boards are available only to users who are members of the group. If a group discussion board is available, access it from the groups link in the course menu or in the My Groups area. When moving through the different parts of the discussion board, use the internal navigation, such as the breadcrumbs path and course menu to return to a previous page. Using the browser navigation controls can result in page load errors. How to Access the Discussion Board 1. On the course menu, click Discussions. -OR- On the course menu, click Tools and select Discussion Board. 2. The main Discussion Board page appears. Viewing a Discussion Forum When you access a discussion board forum, a list of threads appears with the following information: Date: Displays the date that the thread was created. Thread: Displays the name of the thread. Author: Displays the name of the user who created the thread. Status: Indicates whether the thread is published, locked, hidden, or a draft. Unread Posts: Displays the number of posts not yet accessed. Total Posts: Includes both read and unread posts. Forum Features Use the breadcrumbs to navigate to a previous page. Do not use the browser navigation controls; page load errors may occur. Use the action bar functions to perform various actions, including: Create Thread: Add a new thread to a forum. Search: Search for Discussion Board content. The search field is collapsed by default to save screen space. Thread Actions: Make a selection from the drop-down list. Edit the status of the selected threads and perform other actions, such as marking threads read or unread and setting or clearing flags. Flags mark threads for later attention. Collect: Gather selected threads onto one page where posts can be sorted, filtered, or printed. Select one or more threads or select the check box in the header row to select all threads for an action, such as collecting. Click a thread title to read the posts. Forum titles containing unread posts appear in bold type. Click Edit Paging to determine the number of items to view per page. Type a number in the box and click Go. Click the X to close the pop-up box. If your instructor enabled subscribing, you can be alerted by email when new posts are made. Your instructor chooses whether the alerts are for posts made at the forum or thread level. For forums with the email subscription feature enabled, you will see Subscribe on the action bar. Once you click it, you will receive emails when new posts are made. How to Create Threads in a Discussion Forum Forums have many settings that control who can post, and what other types of actions you can take, such as editing your own threads, posting anonymously, or rating posts. Depending on which forum settings your instructor has selected, you may be allowed to create a new thread. On the course menu, click Discussions. On the Discussion Board page, click the name of the forum. On the forum page, click Create Thread. On the Create Thread page, type a Subject. In the Message text box, type your reply. You can use the content editor functions to format the text and add files, images, web links, multimedia, and mashups. Alternatively, in the Attachments section, attach a file using one of the following options: To upload a file from your computer, click Browse My Computer. If your school licenses content management, click Browse Content Collection. Click Submit to create the thread. The newly created thread appears in the forum. Note: If your instructor has associated a rubric with the discussion forum or thread and made it available to students, you can view grading criteria before beginning work. Click Grading Information to access the forum or thread's Grade page. Click View Rubric in the Forum Grade section or Thread Grade section to display grading criteria. If no associated rubric exists or your instructor has not made any available, the View Rubric function will not be visible. How to Save Posts as Draft and Submit Later The Save Draft function is available if you need to return to your post at a later time. This function saves your comments and files on the page. When you finish your post, you must click Submit to publish the thread in the forum. On the course menu, click Discussions. On the Discussion Board page, click the name of the forum. On the forum page, click Create Thread. On the Create Thread page, type a Subject. In the Message text box, type your reply. You can use the content editor functions to format the text and add files, images, web links, multimedia, and mashups. Alternatively, in the Attachments section, attach a file using one of the following options: To upload a file from your computer, click Browse My Computer. If your school licenses content management, click Browse Content Collection. Click Save Draft to store a draft of the post and continue working later. What is Blackboard? If you have a question about using my.northwood.edu and it is not answered here, email it to helpdesk@northwood.edu for an answer. What is my.northwood.edu? It is an online community created and maintained for Northwood students, faculty and staff which serves as the primary tool for communicating, for teaching and learning, and for providing information, services, tools and resources. Why is it important to me? As a Northwood student you will use it almost daily to stay informed, access online course information, documents and activities, store files, access personal financial and academic information, access your Northwood email and a growing list of resources and services such as academic advising, athletic results, dining menus, the bookstore, etc. How do I get to my.northwood.edu? Go online to http://my.northwood.edu/" target="_blank http://my.northwood.edu to login. Login using your Northwood assigned username and assigned or current password. the Login page What do I do if I can’t login to my.northwood? You can change or reset your password using the Password Self-Service tool on the login page. Or, contact Northwood’s IT Helpdesk via email to helpdesk@northwood.edu or call (toll free) to 877.209.4357. How do I get help if I’m having technical difficult ies in the my.northwood.edu site or my online courses? Contact Northwood’s IT Helpdesk at helpdesk@northwood.edu or by phone @ 877.209.4357. When can I enter my courses? Students enrolled in campus classes will be able to access their courses 30 days prior to first day of the class from the Course List module on the My Courses/Orgs tab within my.northwood.edu. once a campus course ends, students retain access for 14 days following the end date of the course. What kinds of information will I find in my courses? As instructors vary, so too, do the online course sites they develop. Courses will not always be the same. Every course will house the courseSyllabus. Instructors often utilize course communication tools to post course announcements and send class email. Email sent to you from your instructor will be sent to your Northwood email account. Announcements posted by your instructor are viewable on the opening screen of every course and from Announcements link displayed following the course title in the Course List module. Other common uses you will encounter include access to supplemental course materials such as lecture outlines, PowerPoint presentations, video and audio materials. Faculty use the sites to collect homework and projects through course links and give online tests. What should I do next after I’ve entered a course site? Your instructor may have posted a Welcome announcement which may include that direction and will be displayed on the opening screen of the course. If not, open the Syllabus link found on the course menu. After you’ve reviewed the syllabus thoroughly, continue accessing each menu area to locate additional information or instructions. If your use of the site for the completion of course requirements is not clear, immediately contact the instructor for clarification. How often do I have to visit these courses? You should be logging in to the site and your courses on a daily basis to be sure you are keeping pace with assignments that might be posted there and staying abreast of any communications from yourinstructor regarding your class. Do I have to be online at a particular time? No, these sites are available 24/7 and you have access at any time while you are enrolled in the course. Do I have to be on campus to access the course sites? No, you are able to access My.northwood from any location that you have access to the Internet. What time of day are the course sites available to me? All course sites, barring any unknown interruptions, will be available to you 24/7 throughout the term in which you are enrolled in the course. Will this site replace going to classes? These sites are supplemental in nature and do not relieve you of your responsibility to attend all course classroom meetings. How do I get enrolled in one of these course sites? You are automatically enrolled in course sites through the registration process. How do I register for class? When your registration period has been assigned you will see that date listed in a module located on the My Campus page, just above the Course List module, to register click the Web Advisor tab, then Students, and then theRegisterforSections link. How do I see my grades in these courses? Official grades—midterm and final—are viewed through WebAdvisor. Inside my.northwood, click the Web Advisor tab, then the Students button to access all personal academic and financial student information. Instructors may use their course Grade Centers during a semester to display student progress as each grade is awarded. That progress can be seen by students through the Course - Grade module located on the My Campus page. Or, from within each course by clicking the Course Tools link within the menu tools box and then clicking My Grades. Instructors may choose not to display this information. If that is their preference, no information regarding student course progress will be available in either of the areas mentioned above. Any questions you have regarding being able to see your grades should be directed to your instructor. Can I contact my instructor or classmates through my online course sites? Email is available in your course sites, click the Communication link found in the course menu Tools box. A list of all methods of communication-including email-is available from this page. NOTE: only Northwood email accounts are used for distributing email from a course site. Check your Northwood email regularly (click the Web Mail tab inside my.northwood)! Is there a way to send my assignments to my instructor through my course site? Yes, when the instructor wishes to collect student work through the course site, they will create a link that the student will use for submitting their work. Are there any extra costs related to these courses? No, students do not incur any additional costs from participation in a supplemental online course site. What help is available? Northwood University Helpdesk – Call 877.209.4357; email helpdesk@northwood.edu Online documentation providing step-by-step instruction for using various course tools is available through the “Bb_Student_Start: Bb Getting Started” course on the My Classes/Orgs tab Who should I contact when I have a question? For: technical issues contact the University Helpdesk for help, and you should report difficulties, especially when related to assignments, to your instructor immediately course specific academic issues, such as assignment questions or location of specific information within the course, contact the course instructor administrative issues, such as registration or financial questions, contact the appropriate University advisor/departmentHow do I submit an assignment? Submitting Assignments The Assignments tool presents a variety of learning activities. You view and submit assignments from one location. Your instructor designs assignments that require you to: Provide text on the Upload Assignment page. Attach files from your computer or from the Content Collection. Both provide text and attach files. Assignments list the name, description, and attachments for class work. Your instructor provides you all the information you need to complete the assignment. You can include comments for your instructor before you submit your work. How to Submit an Assignment When you finish your assignment, you must click Submit. If you do not, your instructor will not receive your completed assignment. WARNING! If your instructor has not allowed multiple attempts, assignments can be submitted only once. Ensure that you have attached any required files to your assignment before you click Submit. On the course menu, select the content area that holds the assignment, for example, the Assignments content area. Click the name of the assignment. On the Upload Assignment page, review the instructions and download any files provided by your instructor and complete the assignment using one or both of the following: Click Type Submisssion to expand the Assignment Submission box where you can type your response. You can use the content editor to format text, add files, images, links, multimedia and mashups. If your response to the assignment is in a separate file, click Browse My Computer and select a file to attach. If you attach a file, type a Link Title. If the box is left blank, the file name becomes the link. Follow any instructions that your instructor provided for naming your file. Note: If you have selected the wrong file, you can remove it by clicking Do not attach. If the same file is attached to your assignment more than once, the new file is saved with a number appended to the name. For example, history_assignment(1).doc. Note: If your instructor is using a rubric and has made it available, click the View Rubric button to view grading criteria. Optionally, type comments to your instructor in the Comments box. Click Submit. A success message appears, confirming the assignment submission. How do I take a test via Blackboard? P lease visit this http://www.northwood.edu/documents/information-technology/bbdocs/TakingOnlineTest.pdf" target="_blank Blackboard Help Article on how to take tests online.How do I edit the content of my written responses in Blackboard? Please visit this http://www.northwood.edu/documents/information-technology/bbdocs/ContentEditor.pdf" target="_blank Blackboard Learn document on how to edit content inside of Blackboard.How do I navigate through a Harvade Case Packet? Please view this http://www.northwood.edu/documents/information-technology/bbdocs/DeVosPackets.pdf" target="_blank document that walks you through the steps of navigating through a Harvard Case Packet.Is there a Blackboard student manual available? Please visit the https://en-us.help.blackboard.com/Learn/9.1_Older_Versions/9.1_SP_10_and_SP_11/Student" target="_blank Blackboard Help Student page to view the Blackboard Student Manual. Is there a Blackboard instructor manual available? Please visit the https://en-us.help.blackboard.com/Learn/9.1_Older_Versions/9.1_SP_10_and_SP_11/Instructor" target="_blank Blackboard Help Instructor page to view the Blackboard Instructor Manual. How can I request an unofficial or official transcript? If you are alumni or no longer able to login to my.northwood.edu you can submit the online https://forms.northwood.edu/academics/transcript-request-form/ Transcript Request Form to request an unofficial OR official copy. Why can't I login to my.northwood.edu? In order to gain access to a northwood.edu email account you must currently be enrolled in classes or have graduated from the University. *Please be sure to save any important emails or information as once your account is closed, these files will be permanently deleted and will not be recoverable. style="text-decoration: none; font-weight: bolder;" http://knowledgebase.northwood.edu/article/24865/89076/alumni-email-account?back=1" target="_blank How do I sign up for an alumni email account? style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/75623/northwood-university-transcripts?back=1" target="_blank How can I request an unofficial or official transcript? Who do I call if I am having bookstore issues? Northwood University uses third party vendors to supply books to our students. These third party sites require students to create a separate site specific account to place an order. The Northwood IT Help Desk does not have the capability of resetting passwords for either the ADP (MBS) or Traditional (Follett) bookstores. If you are experiencing issues ordering books please contact your traditional or ADP bookstore at one of the numbers below. These numbers should also be in the help menu in the upper right hand corner of your bookstore pages. ADP students should call: 1.800.325.3252 or use the help link at the bottom of the Bookstore page for additional support information. Traditional students should call: 989.837.4225 or email mailto:northwood@bkstr.com northwood@bkstr.comWhy is my cable television not working in my dorm? Below you will find cable setup instructions that will assist you with preparing your television for cable. Get your ORIGINAL remote control and owner's manual. Universal remotes do not often work for the following process. You must get your remote from the manufacturer to avoid other problems. You may need a coaxial cable to hook your TV to the cable outlet in your room. Coaxial cables are available in any audio/video store and also in many hardware stores. Connect one end to the round cable outlet in the wall. Run the other end of the cable to the back of your TV into the RF connection. The plug should be labeled CABLE or RF IN or VHF. Once you have done this, plug in your TV and position it where you want it to be. Turn on the TV. You may need to set your TV to recognize the cable signal since many TVs are set to receive antenna signals by default. If you have your manual, check to find out exactly how your set is supposed to be programmed. Your manual should be able to give you the best instructions because it will be talking about your specific TV. If you do not have your manual, then use your remote and follow the instructions below. Note: Some TVs detect a cable signal automatically so that all you have to do is plug in the coaxial cable, follow the on-screen prompts, and turn the set on. The TV does the rest. If you need to change the settings to cable, use your remote control to select the MENU or SETUP button somewhere on your remote. If you don't have a MENU or SETUP button, try a button that looks promising until you get an option screen. It should allow you to choose between ANTENNA and CABLE. Variations on ANTENNA may include ANT, AIR or NORMAL and CABLE might be labeled CATV. Change the setting to CABLE by moving a cursor to CABLE or cycling through a list of options until CABLE is visible, then pressing ENTER or EXECUTE. Make sure CABLE is stored in the TVs memory. To test it, after selecting CABLE, exit completely from the menu by pushing MENU again, then go back into the menu and see if CABLE is still highlighted. If it is, then it was selected properly. Now that you have your TV set up to receive a cable signal, all that remains is to scan and store your channels. This process stores the channels of our channel lineup into your TV's memory and deletes from memory any unused or inactive channels and the previous scanning that was used if you had cable using this TV elsewhere. AUTOPROGRAM is usually one of the selections where you select CABLE. Or, there may be a button on your remote which says AUTOPROGRAM, CH.SCAN, or AUTOSCAN, or something similar. Once you have selected or pressed AUTOPROGRAM, your screen will probably go blank or turn blue, and will begin cycling through the channels. Usually TVs are cable-ready for up to 125 channels, so allow the TV scan to finish. Don’t interrupt it, or else you may have to scan all over again. If you are still experiencing issues, you will need to stop in the Housing Office in the Church Building for a digital converter box or call them at 989.837.4378.Who do I contact to get a username and password for my new employee? User accounts are created 24 hours after HR has officially input the new hire and assigned an employee ID. Once this occurs, Information Technology will send the supervisor account credentials along with an Additional Access Request web form link. In order to streamline the new employee process and ensure that every IT area is properly notified we are asking that supervisors (or an individual designated by the supervisor) fill out the Additional Access Request web form. This online form is now the only acceptable method to communicate new employee IT needs, and should be submitted AFTER the credential email has been sent to the supervisor. Please note that IT system access and equipment purchase requests can take up to 72 hours. Information Technology wants to make sure that your staff has everything at their fingertips, when they start, and feel this process will ensure that they are ready for success here at Northwood. If you have any questions, or do not receive account credentials within 24 hours after ID has been assigned by HR, please contact the IT Help Desk.Who do I contact to get additional access for my new student employee? In order to streamline the new student employee process, and ensure that every IT area is properly notified of the new hire, we are asking that you fill out the IT Access Request Web Form. This form will be mailed to the new student's supervisor with a subject of "Student Employment Change of Status Form" (you must be logged into Blackboard to view the form). This online form is the only acceptable method to communicate new student employee requests, which may include network share drives, calendars, printers, and other programs. Before submitting the online IT Access Request web form please have your employee complete the AUP, FERPA Training, and NU Student Access documents if requesting access to ImageNow, Datatel, or Track-It. These three forms MUST be attached to the online web form in order to gain access to any of the mentioned programs. All forms can be found on the https://my.northwood.edu/bbcswebdav/xid-5593810_3 IT Resources page within Blackboard (must be signed in to my.northwood for the link to work). Information Technology wants to make sure that your new student has everything at their fingertips, when they start, and feel this process will ensure that they are ready for success. What is Northwood NOW? Information Technology requires all students to enroll in our Northwood NOW! Alert Notification System. In the event of incalement weather or an emergency, Northwood University will make every effort to reach all students, faculty and staff through the contact information you enter into Northwood NOW! Users are encouraged to update their contact information as it changes and required to do so at the beginning of every academic year. https://my.northwood.edu/webapps/login/?action=login&new_loc=/webapps/nu-mir3-bb_bb60/module/mir3Reg.jsp Update Northwood NOW! notification settings (if you are not logged in to My.northwood.edu you will be directed to login first) style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/76056/issues-registering-in-northwood-now?back=1" target="_blank What do I do if northwood NOW! will not let me register? What do I do if Northwood NOW! will not let me register? In some cases, Northwood NOW! may not allow users to register for the alert system and prevent them from accessing Blackboard. If you receive an error message of "The SMS Address {phone} has been blocked by the carrier or the user. Notifications will not be sent to this device." This error message indicates that at one point you notified your cellular carrier that you did not want to receive SPAM texts. In order to resolve your blocked carrier issue, and allow texts from Northwood Now, please copy the statement below, input your personal information, and email it back to the mailto:helpdesk@northwood.edu?subject=NU%20NOW Block Sign-off IT Help Desk. For now, you may submit your Northwood Now update without a phone number to get past the mentioned error message. I, {Your Name}, hold MIR3(Northwood NOW) harmless for sending notifications to my device at {Your Number} for {Your Phone Carrier}. Please whitelist the number for Northwood University. , {Your Signature}Who do I contact to order a case of paper? Employees no longer need to email their requests to the Help Desk. Instead, you should log into my.northwood.edu and use the Paper Order Request link under the Common Forms Section (located on the bottom right side of your screen). Once this web form is completed, you and the fulfillment specialist will receive an email notification of your desired request.How do I sync my Northwood email account with my computer's Outlook software? The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with their NU account. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/?cid=24865/article/24865/74922/adding-exchangeoutlook-email-to-your-mobile-device?back=1" target="_blank Can I access my Northwood e mail on my mobile device? style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/?cid=24865/article/24865/75583/inside-mynorthwoodedu?back=1" target="_blank What all can I do within Blackboard? How do I take a screenshot on my device? For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint document. Note: If you are using a laptop you may have to use the Fn+PrtScn or Win+PrtScn key combination. src="http://supportsystem.LiveHelpNow.net/resources/24865/WinPrtScn.PNG" width="733" height="551 Use the key combination Alt+PrtScn to capture only the active window. src="http://supportsystem.LiveHelpNow.net/resources/24865/AltPrtScn.PNG" width="730" height="528 If you are running Windows Vista or newer you can also use the Snipping Tool program which allows you to capture and edit screenshots. You can search for this program in your Start Menu. To capture an Image click the New button and drag the cursor around the desired area. The image will be copied to your clipboard and can be pasted into a Word or Paint document. src="http://supportsystem.LiveHelpNow.net/resources/24865/Snipping%20Tool.png" width="256" height="123 For Mac users: To capture your entire screen you will need to hold down the key combination of Command+Shift+3. This will create a file on your desktop containing the image you just took. If you would rather capture the image on your clipboard press Command+Control+Shift+3. src="http://supportsystem.LiveHelpNow.net/resources/24865/CmdShift3.jpg" width="670" height="545 You can use the key combination Command+Shift+4 to capture only part of your screen. This will allow you to drag a box around the desired image that will be saved as a file on your desktop. If you want a screenshot of an entire window and nothing else you can use the same Command+Shift+4 combination but rather than dragging a box, press Space, and click on the screen you wish to capture. src="http://supportsystem.LiveHelpNow.net/resources/24865/CmdShift4Space.PNG" width="730" height="543 For iPhone users: To capture a screenshot on your iDevice, press and hold the Power and Home buttons simultaneously for one second. The screenshot will be placed in your camera roll. src="http://supportsystem.LiveHelpNow.net/resources/24865/iPhone.jpg" width="400" height="329 For Android users: For Samsung Galaxy devices press and hold the Power and Home buttons simultaneously for one second. The screenshot will be placed in your camera roll. src="http://supportsystem.LiveHelpNow.net/resources/24865/Samsung.png" width="550" height="330 For HTC Users: For the HTC One you can press and hold the Power and Home buttons or the Power and Volume Down buttons simultaneously for one second. The screenshot will be placed in your camera roll. For almost all other Android devices, screenshots can be captured by pressing and holding the Power and Volume Down buttons simultaneously for one second. The screenshot will be placed in your camera roll. src="http://supportsystem.LiveHelpNow.net/resources/24865/htc%20one.png" width="332" height="405 How do I stop receiving Spam mail? When you no longer want to see messages from someone, you can block a sender. Below you will find directions on how to setup this feature using Outlook. Block Sender Right-click a message from the sender you want to block, and then click Junk > Block Sender. src="http://supportsystem.LiveHelpNow.net/resources/24865/block%20sender.jpg" width="325" height="165 The blocked person can still send you mail, but if anything from his or her email address makes it to your email account, it’s immediately moved to the Junk Email folder. It’s a good idea to periodically https://support.office.com/en-au/article/review-email-messages-identified-as-junk-afba4d3b-7bf1-461d-911f-abb65ac0f717 review email messages identified as junk to make sure you’re not missing important messages. I changed my mind If you later decide you want to unblock a sender, https://support.office.com/en-au/article/use-Junk-Email-Filters-to-change-which-messages-you-see-274ae301-5db2-4aad-be21-25413cede077 use Junk Email Filters to change which messages you see. How do I find the name of my computer? All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). src="http://supportsystem.LiveHelpNow.net/resources/24865/Images/Capture.JPG" alt="bginfo" width="376" height="182 If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Windows XP: Right-Click My Computer and Select Properties Click the Computer Name tab. Your Computer Name is listed under Full Computer Name. Windows Vista: Open System by clicking the Start button. Click on Control Panel > System and Maintenance, and then clicking System. Your Computer Name is listed under Full Computer Name. Windows 7: Open System by clicking the Start button. Right-click on Computer, and then clicking Properties Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain. Windows 8: Hover the mouse at the top right Click the settings cog > PC info. Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain. Windows 8.1: Right click on the Start button Click System Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain. Mac OS X 10.4 and later: Launch your System Preferences. Click on the Sharing pane. Your Computer Name is listed at the top of the pane. iOS Launch your Settings app Press General and then press About. Your iOS device name will be at the top left of the screen. How do I order toner replacement for my printer? Auto toner reorders will take place once the toner gets to a certain percentage after analyzing usage. Please give it a bit more time, as the toner is more than likely in transit or will be shipped soon. If your printer has stopped printing and are unable to locate spare toner please contact the IT Help Desk at x74421.How do i request Xerox Copier support or order supplies? If you are referring to a large Xerox/copier type of unit then any support (or supplies) will come directly from Xerox. If maintenance is needed you should contact Pat Carey to ensure that we have a maintenance agreement on the unit and then contact Xerox at 800.822.2200.How do I embed Media Site videos into my Blackboard course? Recent system updates have given us a new option to search and embed Northwood Media Site videos within our Blackboard classes. Please watch this 1 minute demonstration video: https://youtu.be/UTi0zCqdyj4 https://youtu.be/UTi0zCqdyj4How do I log into the Texas Classroom and Lab Computers? Please use the following credentials to use the PC’s in the lab and classrooms: Username: .\nu_guest Password: Welcome2016 The “.\” before nu_guest is necessary.How do I utilize Adobe CS 5.5 (Photoshop, InDesign, Illustrator, etc) in the Jordan Lab? In order for students to use Adobe CS 5.5 students must login to the Jordan CLASSROOM machines using the following credentials. CS 5.5 is located on all even number machines with a green dot sticker. username: .\miscs5 password: mislabcs5 **Please note the (.\) is necessary for the username login. *the Jordan open lab machines do not have CS installed. How do I use the IT Help Desk Self-Service System? To Access Self Service Web Go to the IT Work Orders tab on the My Campus Blackboard page. Enter your Northwood Blackboard user name and password, and then click the Login button. The IT Help Desk Self-Service System page appears. *If you are logged onto a Northwood owned computer with your credentials choose “Click here to login using your Windows Credentials.”Viewing Previous Work Orders To View a Previously Submitted Work Order: Click View My Work Orders from the Self Service Center home page. You can also view your work orders from the My Work Orders page from the My Work Orders link on the left pane of the Self Service Center. Click the Open Work Orders, Closed Work Orders, or All Work Orders tab to view your work orders. Click the ID link to view the details of the request. Closing and Canceling Your Own Work Orders To Close or Cancel Your Own Self Service Work Orders: On the View Work Order page, click the Cancel Work Order button on the Work Order toolbar. (If the View Work Order page is not open, open it from the My Work Orders link on the left pane of the Self Service Center, then click the Work Order ID.) If you don't see the Work Order, click the All Work Orders tab. On the Cancel Work Order confirmation dialog, enter a reason for the cancelation. For example, you might want to enter: "The problem no longer exists," or "I resolved it myself." The View Work Order page displays with a message that the Work Order was successfully cancelled. The cancelled Work Order displays on the Closed Work Orders tab of the My Work Orders page with a status of "Closed".What are the password requirements? Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characters in length Consist of at least 3 of the following 4 items Uppercase letters (i.e. A-Z) Lowercase letters (i.e. a-z) Numbers (i.e. 0-9) Special characters (i.e. !@#$%^&*) Not contain the user's account name or parts of the user's full name that exceed two consecutive characters. Previous passwords may NOT be reused. Password tips Passwords will expire and require a mandatory password change. A change reminder message will display within Blackboard 30 days before your password is set to expire. You may change your password more often if you feel your password has been compromised. Information Technology will NEVER ASK FOR YOUR LOGIN AND PASSWORD in an e-mail. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74921/resetchange-your-northwood-password-and-security-questions?back=1" target="_blank How do I reset/change my password and/or set up my security questions? I am Faculty/Staff and having PGP login issues, how can I fix it? Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters you are typing in Login to the network signon screen using your OLD password (if your new password is not working) You must be on the Northwood network or https://vpn.northwood.edu VPN into the Northwood network (use your NEW password to VPN) Once connected to the network you should go to the Start/Windows menu Search for PGP Desktop Choose Tools Select Synchronize all keys To prevent this issue from happening again, please be sure you are on campus or have used VPN to join the Northwood network. Once you are on the Northwood network you can use the method below to change your password: Log into a Northwood owned computer Press Ctrl+Alt+Delete, and then click Change a password Type your old password followed by a new password as indicated, and then type the new password again to confirm it Press Enter This will automatically synchronize your password on your Northwood owned machine. How do I turn off pop-up blocker? If you are experiencing difficulties with Colleague or other sites not opening pages, you probably have your pop-up blocker turned on. To turn this off please follow the instructions below. Internet Explorer: Navigate the to Tools src="http://supportsystem.livehelpnow.net/resources/24865/Tools.PNG" width="25" height="23 icon in the upper right hand corner of the browser. Scroll down to Internet Options. Go to the Privacy tab and make sure the "Turn on Pop-up Blocker box is unchecked. src="http://supportsystem.LiveHelpNow.net/resources/24865/popup.PNG" width="423" height="543 Google Chrome: Click on the three dots src="http://supportsystem.livehelpnow.net/resources/24865/GC.PNG" width="32" height="30 on the right hand side of the browser, this will open the browser settings. Scroll down and click on src="http://supportsystem.LiveHelpNow.net/resources/24865/adv.PNG" width="179" height="43 Under the Privacy Header, click on Content Settings. src="http://supportsystem.LiveHelpNow.net/resources/24865/priv.PNG" width="299" height="67 Scroll down to the Pop up section and select "Allow all sites to show pop-ups" src="http://supportsystem.LiveHelpNow.net/resources/24865/gc%20popup.PNG" width="349" height="129 What are the IT Help Desk and Lab hours? FALL HOURS: (SEPTEMBER-MAY) IT HELP DESK | UPPER GRISWOLD | ROOM 1 All times are Eastern Standard Time and excludes holidays Monday – Thursday 7:30AM – 9:00PM Friday 7:30AM – 6:00PM Saturday Noon - 5:00PM Sunday 5:00PM – 10:00PM JORDAN LAB | ROOM 10 Color Printer Available Monday – Thursday 7:30AM – 11:00PM Friday 7:30AM – 6:00PM Saturday CLOSED Sunday 5:00PM – 10:00PM MINER (PURPLE) LAB | NEXT TO SECURITY OFFICE B&W Printer Only Monday – Sunday 24 Hours a Day How do I remove printer and its driver package? Remember after uninstalling or deleting a printer in Windows, the driver for it is not fully uninstalled. To manually remove a printer and its driver package: Click the Start menu and in the search field type "Devices and Printers." Right-click the unwanted printer and choose "Remove Device." Once the printer is removed, click on any remaining printer and then an option in the task bar will appear, select "Print server Properties" Click on the unwanted printer and choose "Remove". A window will appear, where you will select the option to "Remove driver and driver package." In some cases, you may need to restart the "Print Spooler" if you receive a "Printer in use" error message. To restart the Print Spooler: Click the Start menu and in the search field type "Services" In the list, locate "Print Spooler" and select this option Click the "Stop" option, and select the "Okay" tab. Reopen the "Print Spooler" option and then select the "Start" option and click "Okay" These steps should eliminate any "Printer in use" error messages you may have been receiving. style="font-weight: bolder; text-decoration: none;" http://knowledgebase.northwood.edu/article/24865/74931/mapping-a-network-printer?back=1" target="_blank How do I add a network printer? How do I sign up for an Alumni email account? Northwood University is excited to offer all of our graduated alumni the use of the Northwood email system! If you no longer have active email/Blackboard credentials, visit the http://www.northwood.edu/alumni/services/alumni-email" target="_blank Alumni Email sign-up page to register for a new Northwood University alumni email account. Please allow a minimum of 5 business days for the Alumni Office to process your information. You will be notified via email when your account has been generated. *Email addresses are created automatically by a system that incorporates your first and last name. We cannot accept special name requests.How do I manage exceptions on my browser? How to manage exceptions using Internet Explorer. On your computer, open Internet Explorer. At the top left, click “Tools” drop-down and then click “Internet Options.” Select the “Privacy” tab. Under the settings category select the “Sites” option. Under “Address of Website,” enter the web address that you want to create an exception for. Once you have entered in the desired address, select “Allow.” The site should then show up under the “Managed Websites” category. Click “OK” on the “Per Site Privacy Actions” window. Clock “OK” on the “Internet Options” window. How to manage exceptions using Chrome. On your computer, open Chrome. At the top right, click settings drop-down and then click Settings. At the bottom, click Show advanced settings. Under "Privacy," click Content Settings. Under Flash you want to update, click Manage exceptions. Under "Hostname pattern," enter the web address that you want to create an exception for Under "Behavior," select Allow Click Done to close Flash Exceptions window Click Done to close Content Settings I am a guest staying in the NADA hotel, how do I access the hotel's WiFi? All NADA hotel guests have access to the NADAguests wireless network. This service has been verified to work with all major web browsers. Search for the NADAguests SSID wireless connection on your mobile, laptop, or tablet Your device should prompt you for the hotel password which you can request from the NADA Front Desk at 989.837.4284 As most other public WiFi services, NADAguests is not an encrypted network. Use https or other secure applications if you need to send personal or confidential data.How do I use MiVoice - Mitel's Office Desk Phone and Skype for Business (Lync) Integration? MiVoice for Skype® for Business is an application which provides seamless integration of Mitel’s feature rich infrastructure with Skype for Business, Lync 2010 and 2013 clients. Please use the MiVoice Quick Reference Guide below for additional details. http://supportsystem.LiveHelpNow.net/resources/24865/MiVoice%20for%20Skype%20Quick%20Reference%20Guide.pdf MiVoice for Skype Quick Reference Guide.pdf FAQ
How do I login to the IT Help Desk loaner laptop?
In order to use the loaner laptop outside of the IT Help Desk, you must first connect to the admin network via ethernet connection before entering your credentials to properly login. Please follow these steps in order to do so.
Click OK to agree to the Northwood University Acceptable Use Policy
Plug in the ethernet cable to laptop as this will enable the user to use admin wifi once they leave campus
Enter your credentials to connect to the admin network
Once you are connected you are able to sign into the laptop
How do I set up USB (Type C) dell universal docks?
Tags dell dock usb typec hardware pc
PART I: SETTING UP THE UNIVERSAL DOCK
Open box and remove contents from box – There should be three components (Power Supply Cord, Dell Universal Dock, and Power Supply Box)
Three components (Power Supply Cord, Dell Universal Dock, and Power Supply Box)
Remove the Power Supply Box from the white box that it came in and remove the plastic bag from the Power Supply Cord – unwrap all cords
Insert the side that has 3 circles in a shape of an upside-down triangle (3 prong side) of the Power Supply Cord into the corresponding 3 prong side of the Power Supply Box
Insert the side that has 3 circles in a shape of an upside-down triangle (3 prong side) of the Power Supply Cord into the corresponding 3 prong side of the Power Supply Box
Insert the other end of the Power Supply Cord into the wall or a surge protector
Insert the other end of the Power Supply Cord into the wall or a surge protector
Take the Dell Universal Dock out of the packaging and unwrap the plastic from it
Using the pre-attached cord from the Power Supply Box (The end looks like a circle), insert it into corresponding side of the Dell Universal Dock
Using the pre-attached cord from the Power Supply Box (The end looks like a circle), insert it into corresponding side of the Dell Universal Dock
Using the pre-attached cord on the other side of the Dell Universal Dock, release the USB (Type C) by pulling it out – See below
First step of releasing Type-C USBSecond step of releasing Type-C USBThird step of releasing Type-C USB
Insert the USB (Type C) into your laptop
Insert the USB (Type C) into your laptop
CONNECTING ETHERNET CORDS TO UNIVERSAL DOCK
The Ethernet Cord has clear plastic ends to each cord.
Picture of ethernet cord
Connect one end of the Ethernet Cord to the Power Supply Box
Connecting Ethernet cord to Power Supply Box
Connect the other end of the Ethernet Cord to the Ethernet Port in the wall
Ethernet port in wall
Part II: CONNECTING UNIVERSAL DOCK TO LAPTOP
VGA CORD
If your cord looks like the one below, you have a VGA Cord. You will need an additional adapter to connect the universal dock and it will be sent to you. Follow the corresponding steps:
VGA cord
Remove the additional adapter and the additional cords out of the bag – they should look like the ones below
Additional adapter and cords
Insert one end of the VGA cord into the empty side of the adapter (A rectangle with holes)
Insert one end of the VGA cord into the empty side of the adapter (A rectangle with holes)
Insert the other end of the VGA Cord into the back of your monitor
Insert the other end of the VGA Cord into the back of your monitor
Insert the additional cord adapter into the adapter (Smaller side)
Insert the additional cord adapter into the adapter (Smaller side)
Insert the other end of the additional cord into the Power Supply Box
Insert the other end of the additional cord into the Power Supply Box
HDMI CORD
If your cord looks like the one below, you have a HDMI Cord. Follow the corresponding steps:
HDMI cord
Insert one end of the HDMI Cord into the Power Supply Box
Insert one end of the HDMI Cord into the Power Supply Box
Insert the other end of the HDMI Cord into the back of the monitor
Insert the other end of the HDMI Cord into the back of the monitor
DISPLAY PORT
If your cord looks like the one below, you have a Display Port Cord. Follow the corresponding steps:
Display Port cord
Insert one end of the Display Port Cord into the Power Supply Box
Insert one end of the Display Port Cord into the Power Supply Box
Insert the other end of the Display Port Cord into the back of your monitor
Insert the other end of the Display Port Cord into the back of your monitor
DVI CORD
If your cord looks like the one below, you have a DVI Cord. You will need an additional adapter to connect the universal dock and it will be sent to you. Follow the corresponding steps:
DVI cord
Remove the additional adapter out of the bag – they should look like the ones below
Additional adapter for DVI
Insert one end of the DVI Cord into the empty side of the adapter (A rectangle with holes)
Insert one end of the DVI Cord into the empty side of the adapter (A rectangle with holes)
Insert the other end of the DVI Cord into the back of your monitor
Insert the other end of the DVI Cord into the back of your monitor
Insert the other end of the additional adaptor into the Power Supply Box
Insert the other end of the additional adaptor into the Power Supply Box
How do I install Windows 11 Education on my personally owned device?
Tags microsoft download windows free windows-11
Under Northwood University’s Microsoft agreement, active students are eligible for one free copy of Windows 11 Education for use on their personally-owned devices. This is a full license that remains valid even after graduation. Windows 11 is compatible with PCs and even Macs running parallel systems. For more information, visit Microsoft’s website.
Go to https://aka.ms/devtoolsforteaching
Click the Sign In button
Sign in using your Northwood University credentials
If this is your first time using Azure Dev Tools, complete the student verification process when prompted
After verification, you’ll be directed to the Azure for Education portal
In the left-hand menu, go to Learning Resources
Choose Software
Use the search bar to find Windows 11 Education
Click the link for Windows 11 Education (do not choose Windows 11 Education N)
A panel will open on the right showing the product key and download options
Click View Key to reveal your product key
Click Download to get the ISO file for installation
Use your computer manufacturer’s instructions to install Windows. When prompted to select a version, choose Windows 11 Education
NOTE: The IT Help Desk does not provide operating system installations, repairs, or system restores. For additional installation assistance, please contact a third-party service provider.
How do I access the virtual computer lab?
Tags mac software lab virtual minitab jmp sap taxact R powerbi
Connecting to the Virtual Lab
NOTE: If your computer can run the required software for your classes, we recommend downloading it directly versus using our virtual lab.
The Northwood University virtual lab allows users to access and utilize specialized software and computing resources when they are unable to install the software on their personal computers.
Open a web browser and visit the Virtual Lab Website
Log in with your Northwood University account
If prompted, select your account and enter your password. Multi-Factor Authentication (MFA) may be required.
Under the Virtual Lab, double click Desktop
If asked, choose allow to access local resources
If prompted, enter your full Northwood email address (user@northwood.edu) and password
Your profile will be set up on the virtual desktop
Please be patient as it may take a few moments to complete. Once finished, you will be logged in.
Performance will be impacted by your Internet bandwidth/speed.
The first time you use Microsoft Office in the lab, you may be asked to log in again.
Do NOT save your files on the virtual lab computer, as they won’t be retrievable later. Instead, save your files to OneDrive.
Disconnecting from the Virtual Lab
Choose the Windows Icon
Select your profile
Click Sign Out
How do I host, join or leave a Zoom webinar/event?
Tags zoom webinar event create host start meeting join leave
Join a Zoom Webinar/Event
Click the Zoom webinar/event link provided to you by the organizer
If prompted, enter your Northwood credentials to authenticate
Input your Northwood Email address (i.e. username@northwood.edu) and your Northwood password
You may need to enter the code from your chosen Multi-factor Authentication (MFA) method
For webinars/events not requiring authentication, enter your first name (Jon), last name (Doe), and email address (jondoe@emailaddress).
Close the top window asking to open the Zoom app (unless you're a presenter)
Click Join from your browser on the lower window
Click the blue Join button
In the lower left corner, click Enable stream
Confirm by clicking the blue Enable stream button
In the lower left corner, click Join audio
Choose Join Audio by Computer
You should now have access to both audio and video for the webinar/event
If you encounter any difficulties, kindly fill out a Software Service Request for assistance from an IT technician.
Host a Zoom Webinar/Event
Open a web browser and go to https://northwood-edu.zoom.us.
If prompted, enter your Northwood credentials to authenticate
Input your Northwood Email address (i.e. username@northwood.edu) and your Northwood password
You may need to enter the code from your chosen Multi-factor Authentication (MFA) method
Once logged in, click Host a Meeting and choose With Video On, With Video Off, or Screen Share Only
When prompted, click Open Zoom Meetings to launch the Zoom app. If you don’t have Zoom installed, click Download & Run Zoom and follow the installation instructions
Adjust your audio and video settings as needed, then click Participants to manage attendees or Share Screento present content
To invite participants, click Participants, then Invite, and choose to copy the meeting link, send an email invite, or use the Copy Invitation option
Once participants join, begin your meeting
If you encounter any difficulties, kindly fill out a Software Service Request for assistance from an IT technician.
Leave a Zoom Webinar/Event
In the lower right corner, click the red Leave button
If you stay until the end and the host ends the webinar, you will be automatically disconnected
How do I install Microsoft Project on my personally-owned device?
Tags microsoftoffice microsoftproject blackboard project
Please note, Northwood University does not offer support for software provided through Microsoft Azure. Additionally, this software is only available to current faculty, staff and students with active NU accounts, for use on a personally-owned computer.
Windows Computers
Please un-install your current version of MS Project and then install MS Project from Blackboard by completing the steps below:
Go to my.northwood.edu and login with your Northwood credentials
On the left side, under the My Campus tab, expand the Information Technology heading under the University Departments Section and choose Azure for Students
azure
If prompted, complete the Student Verification section and ensure your Northwood email is listed in the School email address section. Select Verify academic status. Otherwise, continue to step 4.
Select Software
If prompted, click on the red bar as shown below. Agree to the terms and select Accept and continue
education>software
In the search bar, type in “project”, or the software you wish to download, choose view key (copy the code) and click Download.
search
When the download is complete, double click the download and double click the setup.
run the file
When the setup is complete, search your computer applications for Project and select it to open.
Enter the product key that you viewed, and copied, from step 6. Microsoft Project will launch after the key is entered.
enter key
Mac Computers and Chromebooks
Microsoft Project is not available for MacOS or ChromeOS. Instead, you can either use Microsoft Project in any of our on-campus computer labs or our virtual computer lab (login using your Northwood University username/password).
How do I install or use Minitab / JMP?
Tags download jmp mac math minitab pc software
Northwood University students, faculty, and staff can utilize Math software resources used for data analysis and statistics on or off-campus.
Minitab
Web App (Recommended Version for both Mac and PC)
Visit http://app.minitab.com
Enter you full Northwood University email address (username@northwood.edu)
You may be re-prompted to enter your full Northwood University email address (username@northwood.edu), your Northwood University password and Multi-Factor Authentication (MFA) if you aren't already logged into a Northwood Microsoft 365 application
If you get a sign-in message that the email is associated with multiple accounts, be sure to choose Northwood University SSO
After signing in successfully, you may also be prompted to agree to the Terms & Conditions
Choose Open Web App
If you need additional Minitab assistance, please contact their dedicated Technical Support Team at 1-814-231-2682
Desktop App for Windows (64-bit)
*The Minitab desktop app is only available for Windows (64-bit) and has discontinued support for Mac computers.
Visit https://licensing.minitab.com/?products=1&productuid=f3d8ec
Enter you full Northwood University email address (username@northwood.edu)
You may be prompted to enter your full email address (username@northwood.edu), your Northwood Univeristy password and Multi-Factor Authentication (MFA) if you aren't already logged into a Microsoft 365 application.
After signing in successfully, you may also be prompted to agree to the Terms & Conditions
Choose Download Desktop App
After the download is complete, double click the .exe file and login using your my.northwood.edu credentials
If you have installation trouble or need additional Minitab assistance, please contact their dedicated Technical Support Team at 1-814-231-2682.
NOTE: Minitab plans to be fully web-based and discontinue the Windows desktop application--once all features of the Desktop application are integrated to the web app version.
JMP
Visit https://my.northwood.edu/bbcswebdav/xid-6320355_4
Login using your my.northwood.edu credentials
Select the desired software
Choose the Install Instructions to learn how to install on your machine
If you need additional JMP assistance, please contact their dedicated Technical Support Team at 1-877-594-6567 or submit an online request with JMP. They're available to assist you between 9:00 a.m. and 5:00 p.m. Eastern time.
How do I manage Microsoft Teams settings and add or remove members?
Tags add remove teams owner
Northwood IT is not responsible for managing team members in Microsoft Teams. Instead, the team owner(s) are the only ones authorized to add or remove members/owners, oversee team and channel settings, and archive a team that is no longer in use.
What mobile Applications does Northwood University use?
Tags mobile blackboard rave apps mynorthwoodmobile guardian nuapps getapp cbord get
Download all 4! Mobile App Descriptions
outlook
Outlook
Manage NorthwoodU email, calendar, and contacts
Customizable notifications
Swipe gestures for quick actions
Built-in search and security features
Follow the instructions to add your NU email to your phone
Blackboard Learn
View Course Items
Take Assignments & Tests
Participate in Discussions
Access Grades
Download Rave App
Rave Guardian
Set a Safety Timer
Directly Dial NU Security
Connect with Guardians
Submit Anonymous Tips
getup
CBORD Get
Review Points, Flex Points and Board meals remaining
Add additional points using credit card
Order food from North Village Bistro, Wolf Den, and Mid-Café
Pay by scanning QR code on your phone
View transaction history
Update Northwood ID photo
Report ID card lost