OLT is not provided with any information regarding your refund once your return is accepted. We can only provide the information given to us by the IRS pertaining to Acceptance / rejection information. They also have a new return status tool on their site. http://www.irs.gov/Refunds/Where's-My-Refund-It's-Quick,-Easy,-and-Secure
If you do not have your refund after 21 days, you must contact the IRS for information. OLT does not handle the refund, only the tax return. The IRS handles all money distribution. If you chose to "pay from your refund" for our service, you can contact the bank who handles that at 1-877-908-7228.
The IRS does not guarantee a specific refund date. Generally the refundsare made between 7 -21 days.
There are many reasons why the IRS may delay your refund, including delinquent child support, student loans, liens, and auditing (see below for a more comprehensive list). The IRS does not release any personal information relating to why a refund may have been delayed except to the taxpayer.
You should wait at least three weeks from the time the electronic data is acknowledged by the IRS before checking the status of a refund. You can call 1-800-829-4477 to check the status or go to "Where's My Refund" on the IRS website.
Refund Delay Conditions
The following conditions may delay the refund and/or change the refund amount.
Taxpayer owes back taxes, either individual or business (refund offset).
Taxpayer owes delinquent child support (refund offset).
Taxpayer has certain delinquent federal debit, such as student loans, etc. (refund offset).
The last name and social security number of the primary taxpayer must be the same as on last year's return or the return will be delayed at least one week for rematching. It is strongly suggested that you use the name as it appears on the mailing label of the tax package.
The Estimated Tax payments reported on the return do not match the Estimated Tax payments recorded on the IRS Master File. This generally occurs when:
a. The spouse made separate Estimated Tax payments and filed a joint return, or vice versa; or
b. The return was filed before the last Estimated Tax payment was credited to the account.
The taxpayer has a Schedule E claiming a deduction for a questionable tax shelter.
The taxpayer is claiming a blatantly unallowable deduction.
The taxpayer is considered to be a first-time filer. A first-time filer is defined as an taxpayer who has not filed a tax return as a primary or secondary taxpayer during the previous ten years.