Please note that the total of the credits (not including refundable credits like EIC) can not exceed the amount of tax due.
The regular Child Tax Credit is up to $1000 per child. Check to be sure that the Child Tax Credit box is checked on your return next to each dependent name. That particular dependent may not qualify for Child Tax Credit.
If the taxpayer is eligible for the Additional Child Tax Credit, please make sure all of that information is correctly entered. Our software will calculate this for you based on the information you enter.
Remember, the best way to clarify is to open your pdf forms and review those first. If you still believe it is incorrect or cannot figure out the problem, contact customer service and we will be glad to help.