A. Update Firmware. Update to the latest firmware version. You can update using the method described on each of the product support pages:
B. Clean the Cartridge. If the cartridge has not been used for some time it is possible that the inkjet nozzles may dry out. Remove the cartridge from the printer and follow this procedure to manually clean the cartridge.
1. Fold a paper towel several times and completely saturate it with warm water. Do not squeeze out excess water from the paper towel.
2. Press the cartridge nozzles to the wet paper towel for 1-5 seconds.
3. Tap the top of the cartridge firmly with your fingers.
4. Repeat until all three colors are visible on the paper towel.
Watch this Video for a demonstration of the cleaning process.
Note: These same symptoms can be caused by an empty cartridge. Please ensure the cartridge has at least 20% ink remaining. If not, please try a new cartridge.
Note 2: Cartridges should be stored in the printer at all times to prevent nozzle drying. If the cartridge is left outside of the printer for even a few hours it is possible the nozzles will dry. Use this procedure to recover the cartridge.