Paper Jam Error 250.15 MP Feeder Door (CX1200)
A. This error indicates a paper jam at the MP Feeder Door. Please clean the following parts on the door with isopropyl alcohol and a lint free cloth. (See picture below)
You will want to make sure that all parts on the door are clear of any debris and adhesive.
B. In some cases replacing the MPFeeder Door Board can fix the problem. An MP Feeder Door board can be purchased on Primera.com.
C. If after cleaning and board replacement, you still receive a paper jam error, try helping the leading edge of the paper into the printer by pushing it into the feed area as soon as you see the roller begin to turn. Sometimes the roller loses its grip over the time and is no longer capable of pushing the paper to get it started into the printer. The roller is only necessary to start the paper movement so if the printer grabs the paper the internal rollers will take over the process of feeding the paper through the printer.
To feed Paper manually into a CX1200 without the aid of the white roller follow these instructions:
Note: This procedure requires a working MPFeeder Board and a working MP Feeder motor. It is best used in situations where the white roller itself is damaged or the surrounding gears and associated parts are broken. An MP Feeder Door board can be purchased on Primera.com.
D. If you have cleaned all parts on the MP Feeder Door and you are still getting a paper jam error, you will need to send the MPFeeder Door to Primera for repair. Please contact support.