> Knowledge base> Article: The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is

The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected.

Article ID: 45034 Email Print
Question
The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected.

Answer

 

The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected.

Two components need to be installed in order to use the ADL-MAX with a Disc Publisher.

1. ADL-MAX Driver. When you first connected the ADL-MAX to the computer you should have been prompted with a Found New Hardware wizard. As long as you clicked Automatically Install in the hardware wizard and you had the original installation disc in the computer's CD drive, the driver should have been installed. To check if the driver was installed, connect the ADL-MAX via USB and plug in the power adapter. Right click on My Computer on your desktop - Choose Properties - Click the Hardware Tab - Click Device Manager - Open the USB Section. ADL-MAX Driver should be listed.



Note: To reinstall, right-click on ADL-MAX Driver and click uninstall. Now unplug power from the ADL-MAX and plug power back in after several seconds. The Found New Hardware wizard should appear. Install the driver using the installation disc or download it from the Printer Driver page.

If ADL-MAX Driver is not listed in device manager, make sure the ADL-MAX is connected via USB and restart the computer. The found new hardware wizard should appear. If it still does not appear, check to make sure you are following the USB connection guidelines below:

Hubs. USB hubs or pass-through ports on other devices are not recommended.

Port Location. Even with onboard ports, always use the ports on the back of the computer. These ports are located directly on the motherboard. If you are using a front port, you are likely connected to a hub. It is just located inside the computer rather than outside.

Combo Cards. Stay away from combo cards. (Combo cards are cards that do other things in addition to USB 2.0 or Firewire. Example: 2 firewire ports, 2 USB 2.0 ports and one serial port)

2. Updated Robotic Files. Make sure the Primo DVD Robotic files were updated. Open My Computer on your desktop - Choose the "C" Drive - Open the Program Files folder - Open PrimoDVD (English). Check that the modified date on both of the files shown below is 11-1-2006 or later.

If the files are not updated delete and reinstall the latest version of Primo using the instructions in this article.

3. Update the firmware on your Bravo.  This may be required for some Bravo products released before the ADL-MAX. Check the firmware update page.


related articles

Article Details
Views: 1908 Created on: May 25, 2014
Date updated: May 26, 2016
Posted in: ADL-MAX

Poor Outstanding