> Knowledge base> Article: My Primera Printer is not printing - The printed file appears in the print queue and then disappears

My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

Article ID: 44864 Email Print
Question
My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

Answer

My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments (PC Only).

Only try the procedure below if you are getting the exact symptom described above.  Otherwise consult the related articles at the bottom of this article.

A. Install the latest version of the printer driver.  Earlier versions of the BravoPro, SE, XRP, LX800/810/400 drivers may have this problem.

B. Disable Print Manager.  If you are printing from SureThing 5.x try disabling the Print Manager.  When you click print you receive a print options screen.  Click the Advanced Button.  Uncheck "Use Printer Manager".  Try again.

C. Turn off UAC.  See this article. (Windows Vista, 7 or 8 only)

D. Disable Image Sharpening. 

1. For Windows XP - Browse to C:\Documents and Settings\All Users\Application Data\PTI\Drivers\[Printer Name Folder]\PT_[PrinterInitials].ini (Application Data is a hidden folder) 

-or-

For Windows Vista - Browse to C:\ProgramData\PTI\Drivers\[Printer Name Folder]\PT_[PrinterInitials].ini  (ProgramData is a hidden folder) You will have to also disable UAC (User Account Control) using this procedure.

2. The folder name and ini file will vary depending on the printer.  For example a Bravo SE will be \Disc Publisher SE\PT_DPse.ini 

3. Open the file in notepad or any text editor.  Find the "SharpenLevel" key.  Change the value after the = sign to "0".  The defaut value is "11"  


; Amount of image sharpening
; 0 = off
; 1-10 = increasing sharpening levels
; 11 = automatic
; 12 = off
SharpenLevel = 0


Note: In rare cases, disabling Image Sharpening may cause minor quality differences.

Related Articles:

The Printer portion of the Bravo, Bravo II, BravoPro or Signature/Composer combination is not printing. It burns the disc and then stops when the disc is placed in the printer tray. (This article applies to PC users only)

My Signature Pro/IV will not Print. (Signature Pro/IV Only)

Bravo/Bravo II/BravoPro will not print, there is a flashing ink cartridge (left) button and multiple "Disc Publisher command.." entries in printer driver queue.

My Inscripta will not Print or I receive a flickering status light.

 


related articles

Article Details
Views: 6467 Created on: May 24, 2014
Date updated: Jan 13, 2016

Poor Outstanding