This printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance. (Message displayed in printer driver queue of Primera printer

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This printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance. (Message displayed in printer driver queue of Primera printer - Mac OS 10.6 or 10.7)
Article ID: 44672

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This printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance. (Message displayed in printer driver queue of Primera printer - Mac OS 10.6 or 10.7)

This message will appear if rights/privileges have been changed on the Hard Drive - Library - Printers - Primera folder after it has already been installed. Changing rights is sometimes necessary if the printer fails to print.

The solution is to completely remove and reinstall the Primera driver according to this article. Note: If rights were granted to the Hard Drive - Library - Printers - Primera folder itself, do not remove that folder. Instead remove all files and folders within the Primera folder.

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Article Details

Views: 10085	Created on: May 24, 2014 Date updated: Mar 02, 2016
Posted in: Bravo 4100 Series, Bravo SE - SE-3, Bravo Pro-XRP-Xi Series, PTPublisher for Mac

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