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Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

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Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

Answer

Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

There are several things to check.

1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with less than Admin Rights but you will not be able to print and burn from Primo DVD. See this article for more information.

2. Driver Installed. Make sure the print driver is installed. Go to Control Panel - Printers. You should see a printer named Disc Publisher or CD Color Printer. If so try updating or reinstalling the driver. The latest drivers can be found at the following site:
http://www.primera.com/primera_printer_drivers.html

3. Driver Name. Make sure the driver is named correctly. You are not able to change the driver name. However, you may append information to the end of the name. Go to Start - Control Panel - Printers and Faxes. Look for one of the following names depending on your product. Rename the driver if necessary.

Driver Name = Product
Disc Publisher = Bravo
Disc Publisher II = Bravo II
Disc Publisher PRO = BravoPro


4. USB. If PrimoDVD boots with the error shown above in the article title, then there is a problem with one of the items below: (If PrimoDVD is booting without any errors, then we know that the USB connection has been detected and is working properly. Move on to Step 4.)

(A) Try another USB port. Ports in the front of the computer don't usually work as well as ports connected directly to the computer's mother board or ports on a PCI card.

(B) Try another USB cable.

(C) Check the Universal Serial Bus controller in Device Manager. Make sure it is installed. Go to Control Panel - System - Hardware Tab - Device Manager. Try another USB device (printer, scanner, camera, etc.).

(D) Try reinstalling your printer driver using the instructions in this knowledgebase article.

5. Ink Cartridge. Check to make sure that there are no flashing lights on Bravo's control panel. If there is a flashing power light, see this article.

6. Test Prints. Try these test prints to help diagnose the problem.

a. Print from Driver. Print Clean job from the driver - Can you see Ink cartridge percentages? Go to Control Panel - Printers. Right click on the printer driver, choose Printing Preferences. Double click on Ink Levels and Cartridge Maintenance. You should now see Color and Black ink remaining percentages. If you see this your printer is communicating with your computer. Click clean. The printer will print a clean job on a disc. If it does not print from your driver and it successfully printed a self test, you have a USB communication issue or a Driver issue see number 2 or 3 above.

b. Print from Design Software. Print your label from SureThing or another design software. Go to file - print and choose the disc printer. It should print your label. If it does not print your label, and it successfully printed a self test and printed from the driver you may have a label file problem. Try another label file, recreate the file or try printing a SureThing standard background image. If any of those are successful, there is a problem with your label file.

c. Burning software issue (Primo DVD). If your printer prints from Self Test, the print driver or the design software, the printer is working fine. You probably have a problem with your burning software associating the correct file type or a problem with the burning software itself.

(A) Make sure you are associating a SureThing *.std file or a *.prn file and checking the print box.

(B) Try creating a PRN file and associating that file. If you are already printing a PRN file, that file may have been corrupted. Recreate the file.

(C) Uninstall and Reinstall Primo DVD. Update it to the latest version. Contact Tech support to receive the latest version.


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Views: 2560 Created on: May 24, 2014
Date updated: Feb 17, 2016

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