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I receive a slow flashing Ink Cartridge (Left) Light after the first disc is printed. The Bravo never puts the printed disc in the output bin.

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Question
I receive a slow flashing Ink Cartridge (Left) Light after the first disc is printed. The Bravo never puts the printed disc in the output bin.

Answer

I receive a slow flashing Ink Cartridge (Left) Light after the first disc is printed. The Bravo never puts the printed disc in the output bin.

This problem can be caused by several things.

1. SureThing label setup.

You may have a problem with how you set up your label. If you have multiple CD faces selected for this particular label, it will print over and over on the same CD or give the out of paper message. In SureThing above the label you will see a tab named CD Face (1 of 1). If you see anything other than (1 of 1) you will have problems printing multiple labels on one CD. Click the Del... button to delete extra CD face layers, recreate the label or try another label.

2. Label Setup.

Other design programs such as Adobe Photoshop may have similar features that could cause multiple labels to print on the same disc. Recreate the label or try printing a new label.

3. Merge file.

Certain SureThing merge file setups may cause this problem. Try a label without a merge field.

4. System Resources.

Make sure your PC is up to specifications and that you are not running other programs or using other peripherals while the unit is running. It is very sensitive to system resources and uses them heavily especially when burning and printing at the same time. Your PC should at least be a 700 MHz Pentium III processor, 512Mb RAM. Try running your job on another computer.

5. Incompatible File.

Make sure that you have only one version of SureThing insalled on the computer. You can check this by going to Control Panel - Add/Remove Programs list. Make sure your version of SureThing is up to date and only one version is installed. If you have multiple versions of SureThing installed contact Primera's technical support line to update SureThing to the latest software. Resave the label in the updated software and resume printing.


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Views: 1883 Created on: May 24, 2014
Date updated: Aug 12, 2016

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