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Missing Cartridge or Invalid Cartridge Error message received in PTPublisher. (Bravo 4100 Series Publisher)

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Missing Cartridge or Invalid Cartridge Error message received in PTPublisher. (Bravo 4100 Series Publisher)

Answer

Missing Cartridge or Invalid Cartridge Error message received in PTPublisher. (Bravo 4100 Series Publisher)

Error Message - The color cartridge is invalid/missing.  Open the cover and press the left button.  Change the cartridge and close the cover.  Yellow/Cyan/Magenta/Black Cartridge Invalid / Missing.

Note: If the last part of this error message which displays the specific problem cartridge is not visible, close and reopen PTPublisher.

Missing Cartridge – Make sure the cartridge is present.  If the cartridge is not missing, there may be a problem with the cartridge itself.  Replace the cartridge.

 

Invalid Cartridge – The cartridge may be defective, the wrong color cartridge or for a different Primera product.  Check the part number of the cartridge.  Does it match the old cartridge?  Is it in the same sequence of numbers as the other colors?  Try old cartridges, if they work then you know the new one is defective.  Invalid Cartridge means the robot reads the cartridge properly but sees that it is coded wrong.  This should never be fixed by a new print head.

 

All Cartridges Display Missing Status – Make sure the cartridges and print head are installed.  If installed, this indicates that the robot never scanned the cartridges.  This is typically because the print head is not recognized.  If the robot does not see the print head it will not scan for cartridges.  The software presents this as all missing cartridges.  The print head could be defective or the copper contacts could be saturated with ink.  Clean the copper contacts.  This could also indicate a print carriage stall.  If the maintenance station, RFID sensor, or other component blocks the print head from being scanned, this could also cause all cartridges to display a missing status.

Note: This error can also occur if PTPublisher opens AFTER you also receive a No Robot Found error.  The No Robot Found error is the true error in this case.
 


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Views: 7674 Created on: May 24, 2014
Date updated: Dec 04, 2014

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