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I forgot my password and can't log in.

Article ID: 93892 Email Print
Question
I forgot my password and can't log in.

Answer

For security reasons, we cannot view passwords, only your hint. If you come to chat or email, we will send you the username and the hint you made to help you figure this out.

If you have forgotten a username and password click "Forgot Your Username and Password" link from the login screen, enter your specific details, click "Get Username and Password". The username and password will be emailed to the email address provided when you created the account.

If you have forgotten your password, enter your username on the login screen and click on "Forgot Your Password", re-enter your username, then enter the SSN and the e-mail address associated with the account.  Click "Get Password", the password hint you chose will display.  If the hint does not help you recall the actual password, you can click " Mail Password". 

If you are still unable to log in to your account, call customer service at 1-888-OLT-4-TAX (888-658-4829) and we can assist you in retreiving your username and password.

If you want access to a prior years information and have forgotten your username and /or password, please call customer service at 1-888-OLT-4-TAX. Prior year passwords will not be emailed.

If you are logging in for the first time, create a username and password that you can easily remember.  It is important that you print the screen or write down your username and password so you can access your tax forms in future years. 


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Article Details
Views: 1189 Created on: Dec 06, 2017
Date updated: Dec 10, 2018

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