If your error indicates that the SSN used to claim Education Credits on this return has already been used on another return to claim Education Credits. If this is a dependent's SSN that is affected by this error it may be that they have filed their own return on which they claimed Education Credits.
How to correct this error:
From our homepage, click on sign in to log into your account. Choose the current return that has been rejected.
Next, select the DEDUCTIONS AND CREDITS tab on the top of the page to correct this error and then save and continue to the Education Credits screen where you will Delete the entry.
If no one else has the right to claim this credit you will be required to paperfile this tax season to dispute the credit with the IRS. You will do this by clicking on the Tax Summary tab on the top of the page and then save and continue to the Examine, Verify and Print screen to print and mail your forms. Please note that you must include all income reporting documents, W-2's, 1099's, etc, when paperfiling.
Once you have made your correction you will then save and continue to the end of your return and resubmit.
*We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.