This error can be caused by filing married filing separately (MFS) and trying to claim your student loan interest, which is not permissable. You are not eligible to claim student loan interest on your return when your filing status is married filing separate.
How to correct this error:
From our homepage, click on sign in to access your account. Click on the current return that is rejected and must be corrected for filing. Go to the personal and family tab to verify how you have selected to file your return.
If your filing status was entered correctly and you are in fact not eligible for this deduction you will need to remove it by clicking on the Deductions and Credits tab on the top of the page. Revisit the Student Loan Interest Deduction below Adjustments, select to delete the entry or enter a zero to the box.
Once you have made your correction you will then save and continue to the end of your return and resubmit.
*We strongly recommend checking the status of your return in 24-48 hours using the Login to My Income Tax Return link to verify that your return has been accepted.