Coordinate with your client. HUD must receive the Proof of Ownership and Proof of Identification information on the same day.
On the day you and the borrower/claimant both agree all of the proper paperwork is in order, provide the borrower/claimant with the fax number for HUD: 410-637-3548.
Put notes on the borrower/claimant's profile indicating the date it was faxed to HUD and send your client "Follow Up Letter-Submitted Fax Form". This letter reminds them that remittance is due within 5 days of receipt of their refund check.