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Here are the five main steps for Processing Refunds:
1. Contact the Borrower
How To #5 - Step 1A Obtain a List of Borrowers
How To #6 - Step 1B Manage Your List of Names Using the My Updated List tab
How To #7 - Step 1C Send Borrowers an Introductory Letter
2. Get Contracts and Documents Completed and Signed
How To #8 - Step 2A Mail Authorization Agreement With Cover Letter
How To #9 - Step 2B Send Tracer Found Case Form
How To #10 - Step 2C HUD Sends The Claimant the HUD-27050-B Form
3. Submit Documents to HUD
How To #11 - Step 3 Submit Documentation To HUD
4. HUD Issues a Check to the Borrower
How To #12 - Step 4 HUD Issues The Check To The Borrower
5. You Get Paid!
How To #13 - Step 5 You Get Paid
Our online Help Center How To's will teach you how to use our web-based software for each of these main steps.